Admission - Discharge Coordinator

Overview

Coordinates all aspects of the admission process, including responding to admission inquiries and educating prospective patients, families, and practitioners on hospital treatment programs and services. Ensures that insurance authorization or alternative payment for services is in place prior to admission and work collaboratively with staff to review and schedule new patient admissions. Works closely with community-based referral sources to ensure all necessary referral information and documentation is provided.

Responsibilities

• Educates prospective patients and their families to hospital treatment programs and services, hospital level of care criteria, health insurance coverage and/or other payment procedures.Completes telephone intake with prospective patients and schedules level of care evaluations when feasible.

• Conducts telephone intakes, to include obtaining information regarding reason for referral, clinical presentation, level of functioning, demographics, living situation, and insurance coverage.

• Accepts referrals from community emergency services providers and other practitioners including gathering all necessary demographic and clinical information needed to present to medical staff and/or review team.

• Verbally presents all active referrals to Admission Clinicians, medical staff and/or the Review Team for their determination to admit or decline a patient.

• Completes referral processes by communicating either acceptance or deferral of referral, procuring insurance authorization information, or alternative funding information and scheduling the time of patient arrival.

• Coordinates pending admissions with clinical, supervisory, and unit-based staff to include updating anticipated time of arrival, providing available clinical documentation, and altering to meet special treatment considerations.

• Manages the daily admission flow, including scheduling times for level of care evaluations and direct admissions.

• Responds to all incoming admission inquiries in a timely, efficient, and professional manner.

• Facilitates the signing in of new patients by reviewing and completing all required Admission documentation in accordance with Joint Commission and Medicare standard requirements.

• Promotes the hospital culture of patient safety in a non-punitive atmosphere; immediately reports medical errors and significant events to nurse in charge; participates in hospital safety training programs and Performance Improvement activities.

Qualifications

• Bachelor's degree from a recognized college or university with a major study in a healthcare related field. Each additional year of approved formal education may be substituted for one year of required work experience.

• Two years of clinical experience in a healthcare setting. Each additional year of approved work experience may be substituted for one year of required formal education.

• Preferred Qualification(s):

• Aligned with NH’s System of Care, supporting services that are: family-driven, youth-guided, community-oriented, trauma-informed, and culturally and linguistically competent.

Required Licensure/Certifications

• BLS Certification (within 30 days of hire)

• CPI Certification (within 3 months of hire)

• Area of Interest:Secretarial/Clerical/Administrative

• Pay Range:$20.17/Hr. - $31.27/Hr.

• FTE/Hours per pay period:0.60 - 24 hrs/per week

• Shift:Rotating

• Job ID:42515

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | Hampstead Hospital Careers

Dartmouth Health is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

Dartmouth Health provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs in accordance with applicable law. Applicants who require an accommodation during the application or interview process may [email protected] assistance.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.