Customer Quality Engineer

JOB REQUIREMENTS: As Customer Quality Engineer (CQE), you are responsible for ensuring customer quality requirements are met and for leading the resolution of customer quality issues across the product lifecycle. You serve as the primary quality liaison between customers and internal crossfunctional teams, driving root cause analysis, corrective actions, and continuous improvement initiatives. You play a critical role in maintaining customer satisfaction, compliance with quality standards, and sustained product and process performance. You will be on-site at the Oak Creek, WI facility and report to the Quality Assurance Site Manager. Responsibilities Lead customer quality issue resolution, including driving compliance to our QMS and utilization of ETQ and owning final response and closure of RCA and acting as the escalation point for highseverity or critical customer issues, internal or external, to support overall customer satisfaction. Manage customer claims, quality concerns and complaints by ensuring timely containment, RCA, PA verification, response and closure utilizing recognized methodologies or customer specific required methodologies (e.g., 8D, 5 Whys, Fishbone, Is Is Not). Ensure root causes are evidence-based and corrective and preventative actions address systemic failure modes while being implemented with the highest sense of urgency and focused to be robust, effective, and sustainably implemented, including for similar technologies or processes. Provide clear, timely, and professional communication regarding issue status, risks, and resolution plans to manage customer expectations during investigations, escalations, recovery activities, and lead customer audits with support of the QA Manager. Build and sustain collaborative working relationships with customer plant leadership as well as engineering organizations who support quality and production processes. Proactively identify potential quality risks and coordinate... For full info follow application link. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_ English_formattedESQA508c.pdf EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated\_files/employers/eeoc\_self\_print\_poster.pdf EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated\_files/employers/eeoc\_gina\_supplement.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/77ED08BC9C0143F4