Hospitality Management Intern-Lodging

Hospitality Management Intern-Lodging

Medora, ND (http://maps.google.com/maps?q=Medora+ND+USA+58645) • Lodging

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective

The Hospitality Management Intern is a summer seasonal member of the lodging team who rotates among several TRMF hotels and motel properties in Medora. This internship provides hands-on experience in front desk operations, property management systems, guest relations, and concierge services while delivering excellent customer service throughout each guest’s stay.

Duties and Responsibilities

• Rotate among several TRMF hotels and motel properties to support front desk operations.

• Welcome guests and provide attentive, professional customer service.

• Complete check-in and checkout tasks and maintain accurate reservation and guest information.

• Process reservations, room assignments, payments, and final bills accurately using the property management system (PMS), point-of-sale system, and other front desk technology.

• Serve as a concierge by recommending and promoting Medora dining, entertainment, attractions, and activities.

• Respond promptly to guest questions, requests, and concerns; troubleshoot issues and involve the appropriate team member when needed.

• Maintain current knowledge of TRMF properties, room offerings, policies, and Medora amenities.

• Keep front desk, lobby, and shared guest areas neat, organized, and welcoming.

• Follow TRMF lodging procedures, uniform standards, and appearance expectations.

• Perform other related duties as assigned.

Supervisory Responsibility -None

Requirements

Skills and Abilities

• Excellent verbal and written communication skills in English; bilingual ability is a plus.

• Positive, professional attitude with strong interpersonal and teamwork skills.

• Dependable, punctual, and prepared for each scheduled shift.

• Guest-focused, service-oriented approach with sound judgment and tact.

• Strong attention to detail and ability to prioritize and multitask in a fast-paced environment.

• Adaptability to work at multiple properties and learn new procedures and technology.

• Ability to accept feedback, follow directions, and work independently when appropriate.

• Willing and able to work on a summer seasonal schedule that may include early mornings, evenings, weekends, holidays, and special events.

Required Education and Experience

• Currently enrolled in a Hospitality Management degree program or a closely related hospitality field.

• Previous hotel, motel, front desk, customer service, or other hospitality experience is preferred but not required.

• Experience with a property management system (PMS) is preferred; training will be provided to candidates who are willing and able to learn.

Work Environment

This position works in guest-facing hotel and motel environments across several TRMF properties in Medora. The role routinely uses computers, phones, property management systems, payment equipment, and other standard front desk tools. Work may involve moving between assigned properties and interacting with guests in busy indoor and outdoor settings.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear, stand, and walk. The employee frequently balances, bends, and uses their hands and arms repetitively. The employee may occasionally sit, climb, grasp, lift, and carry up to 25 pounds and, at times, up to 50 pounds. Required vision abilities include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus. The employee must be able to work extended hours, including evenings, weekends, and holidays, as required.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Our Location

• TRMF is in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park.

• Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions. Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.

• The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community. The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.

Salary Description

$16.53/hour