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QC Manager

xDOF

Jakarta, Jakarta, IndonesiaFull-timePosted 3 days agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
Jakarta, Jakarta, Indonesia
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

The QC Manager leads the Quality Control function for AI data collection and video auditing, develops SOPs and quality standards, monitors auditor performance, conducts audits, establishes scoring systems, provides coaching, collaborates across teams, prepares reports, and drives team performance to meet operational targets.

Skills & qualifications

RequiredNice to have

Skills

AnalyticalProblem SolvingAttention to DetailLeadershipCommunicationMandarin ChineseEnglishExcel/Google SheetsAI Data CollectionData AnnotationVideo AuditingContent ModerationAI/ML Operations

Qualifications

Bachelor’s Degree in Business, Engineering, Data, Management or Related Field3–5 Years Experience in Quality Control, Quality Assurance, Audit, Operations or Related FieldsExperience Managing a QC/QA Team in a High-Volume Operational EnvironmentProven Experience Creating and Implementing SOPs, Quality Standards, and QC ProcessesFluent Mandarin ChineseGood Command of English, Both Spoken and Written

Full job description

Job Description

  • Lead the Quality Control function for AI data collection, and video auditing

  • Develop and maintain SOPs, quality standards, audit guidelines, and QC processes.

  • Monitor auditor performance, accuracy, error rates, and overall quality metrics.

  • Conduct regular quality audits and identify recurring issues, gaps, and root causes.

  • Establish QC scoring systems, checklists, and quality evaluation frameworks.

  • Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency.

  • Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes.

  • Prepare quality reports and provide data-driven recommendations to management.

  • Lead and develop the QC team to achieve quality and operational targets.

Job Requirements

  • Bachelor’s degree in Business, Engineering, Data, Management, or a related field.

  • 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields.

  • Experience managing a QC/QA team in a high-volume operational environment.

  • Proven experience creating and implementing SOPs, quality standards, and QC processes.

  • Strong analytical, problem-solving, and attention-to-detail skills.

  • Strong leadership and communication skills.

  • Fluent in Mandarin Chinese (spoken and written) — MUST.

  • Good command of English, both spoken and written.

  • Proficient in Excel/Google Sheets and comfortable working with operational data.

  • Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.

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