Customer Experience Manager (Contract)
Robert Half The Creative Group
Atlanta, GA · HybridContract / Full-timeSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Customer Experience Manager will shape and improve the customer journey across touchpoints during a 90-day contract, with potential for extension or conversion. The role works with Support, Product, Marketing, and Operations to identify friction, improve processes, and establish customer experience metrics. It is hybrid in Atlanta, with three days in-office and two days remote.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Location: Atlanta, GA (Hybrid – 3 days in-office / 2 days remote)
Duration: 90 Days (Contract with potential for extension/conversion based on performance and business needs)
Employment Type: Full-Time Contract
About the Role
We are seeking an energetic, analytical, and customer-obsessed Customer Experience (CX) Manager for a 90-day contract engagement with potential for extension. In this role, you will play a critical part in shaping, optimizing, and elevating our customer journey across all touchpoints.
Working closely with cross-functional teams including Support, Product, Marketing, and Operations, you will identify friction points, implement process improvements, and establish key CX metrics to ensure our customers have an exceptional experience.
Key Responsibilities
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Customer Journey Mapping: Analyze and optimize end-to-end customer touchpoints to identify pain points, drop-offs, and opportunities for friction reduction.
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Voice of Customer (VoC) Strategy: Gather, synthesize, and act upon customer feedback (NPS, CSAT, CES, reviews, and support tickets) to drive actionable business insights.
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Process & Workflow Improvement: Partner with cross-functional teams (Product, Marketing, Support, Operations) to design and implement processes that improve overall customer satisfaction and retention.
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Metrics & Reporting: Monitor, analyze, and present key performance indicators (KPIs) and customer trends to leadership on a weekly/monthly basis.
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Team & Operations Support: Serve as an advocate for the customer internally, establishing clear guidelines, SOPs, and best practices for frontline customer-facing teams.
Requirements
Qualifications & Skills
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Experience: 3–5+ years of experience in Customer Experience (CX), Customer Success, Operations, or a related role.
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Analytical Mindset: Proven ability to leverage customer feedback data and metrics (NPS, CSAT, Churn) to derive insights and execute solutions.
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Cross-Functional Communication: Excellent verbal and written communication skills with strong executive presence and cross-team collaboration abilities.
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Project Management: Track record of driving projects from inception to completion within tight timelines.
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Location & Availability: Must be based in the Greater Atlanta, GA area and able to work in a hybrid capacity (in-office days in Atlanta).
Preferred Qualifications
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Experience with CX/CS software tools (e.g., Zendesk, Salesforce, Qualtrics, HubSpot, Gainsight).
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Prior experience in a fast-paced corporate, e-commerce, tech, or agency environment.
Innovation starts with people.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
How this job compares
Set against the 4,113 open Customer Success jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- Georgia median$105–157K/yr67 salary ranges
- US median$30/hr167 hourly ranges
- Openings
- Olive Jobs lists 97 open Customer Success jobs in Georgia and 4,113 across the US. 16% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Oracle10 open
- Amazon3 open
- Honeywell Technologies3 open
- Experience
- This posting asks for at least 3 years of experience; Customer Success postings that state a minimum ask for 5 years at the median (3,137 postings).
- Education
- 682 of the 4,113 open Customer Success jobs (17%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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