IT Tier 2 Support Engineer

Job Description

Provide Tier 3 support for complex server, infrastructure, and enterprise systems issues. Troubleshoot and resolve escalated incidents related to Windows Server environments. Support enterprise virtualization platforms, including administration, performance tuning, and issue resolution. Participate in and lead Windows upgrade and migration initiatives. Collaborate with Project Managers to execute infrastructure projects and technology rollouts. Monitor server health, performance, and capacity while implementing proactive improvements. Create and maintain technical documentation, standard operating procedures, and knowledge base articles. Assist with root cause analysis, problem management, and continuous improvement efforts. Support CMC-related infrastructure initiatives and operational requirements. Work cross-functionally with networking, security, and application support teams to resolve complex technical challenges.

Skills and Requirements

Bachelors Degree 5+ years of experience in Tier 3 IT Support, Systems Engineering, or Infrastructure Support. Strong experience supporting Windows Server environments. Hands-on experience with enterprise virtualization technologies (VMware vSphere, Hyper-V, or similar). Experience leading or supporting Windows upgrade and migration projects. Strong troubleshooting skills across servers, operating systems, and enterprise infrastructure. Experience working within project-based environments alongside Project Managers. Excellent communication and documentation skills. Experience supporting manufacturing environments. Knowledge of storage, backup, and disaster recovery solutions. Exposure to cloud platforms such as Azure. Experience with CMC systems or related enterprise management platforms. Microsoft or VMware certifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].