Superintendent, Operations

Requisition ID: [[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram. Primary Role Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. * #LI-Onsite * #LI-MR23 _ Key Accountabilities_ * Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. * Assures policies, procedures, programs and performance are adhered to ensure continuing and increasing operational efficiency, effectiveness, and profitability. * Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. * Obtains all required permits, licenses, rights of way, etc. required for proper compliance. * May be involved in customer service-related issues. * Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. * Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets. * Supports managers to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. * Continue to reinforce the importance of developing a diverse workforce. * Working collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations. * Provide effective leadership that will enhance our abilities to be flexible to changing business environments. * Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. _ Knowledge/Skills_ * Previous Leadership experience * Relationship building; teamwork. * Labor Relations * Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business. * Knowledge of company policies and procedures and management theories, practices, and trends. * Expert knowledge of process and operational areas. * Used to dealing with customers _ Experience/Education_ * Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience preferred. High School Diploma or GED required. * 2-5 years of previous supervisory experience preferred. * Previous experience managing a Union workforce preferred. * Valid driver's license required. * Previous Customer experience preferred. * Must have experience with Microsoft Office Applications; Excel knowledge _ Travel Requirements_ * Role reports to 9040 Frost Ave Berkeley MO 63134 * Local travel within service territory _ Work Schedule/Environment_ * Tuesday through Saturday, 7am to 4pm * Availability for on-call duties is required at all times, including weekends and holidays. * Some outdoor work required. * Frequent exposure to chemical and waste odors Competencies Manages Complexity Ensures Accountability Directs Work Develops Talent Builds Effective Teams Balances Stakeholders * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.