Temporary Help Desk Technician (Flexible Schedule)

Title: Temporary Help Desk Technician (Flexible Schedule)

Category: Information Systems & Technology

EmploymentType: Temporary

Location: NV-Reno

LocationType: dist_center

JobLocation: Reno, Nevada 89521

JobSummary: The Help Desk Technicians’ role is to serve as initial point of contact for users of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.

Pay rate is $25/hr to $32/hr, based on experience.

Schedule will likely include 8:00am-4:30pm (Monday), 12:00pm-8:30pm (Tuesday), and 3:00pm-11:30pm (Friday), with flexibility for peak season needs.

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.

WhatYouDo:

•Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance.

•Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.

•Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.

•Day to day administration of user accounts in Active Directory in observance of corporate security guidelines.

•Research and test new software and hardware implementations for future use in the organization’s environment.

•Monitor and track issues to ensure accurate and timely resolution.

•Create and update detailed documentation for use in future problem resolution.

•Be able to work with flexible schedules (including weekends) and be available for an on-call support.

Knowledge&Experience:

•Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc.

•Experience supporting Microsoft Office software and other common office software.

•Experience supporting a WMS strongly preferred.

•Experience configuring and troubleshooting TCP/IP.

•Experience supporting wireless network devices.

•Ability to lift and carry up to 50 lbs.

•Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.

•Ability to appropriately prioritize work efforts.

•Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.

•Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.

Position Qualifications:

•An Associate degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.