Loan Ops Consumer Admin I

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: - American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 - Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026 - Newsweek's America's Greatest Workplaces 2024, 2025 and 2026 - Forbes America's Best Banks 2024 and 2025 - Forbes Best-in-State Banks 2020, 2021. 2025 and 2026 - TIME's America's Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose This position is responsible for booking direct consumer loans, processing change in term agreements, adding transfers and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls and researching questions regarding consumer loans serviced by Peoples Bank. Other functions that support the above mentioned processes will also be the responsibility of the position. Job Duties - Book, check back and reconcile files for real estate, credit line and personal loans - Process change in term agreements - Track direct consumer loan document exceptions - Balance loans to general ledger daily - Answer calls and research questions from internal and external customers - Add and check back automatic transfers - Complete service requests input through our Salesforce service system - Develop and update written procedures - Review system reports to proactively identify any issues on consumer loans - Cross train with other positions within the Loan Operations department - Will be responsible for completing special projects as assigned by manager. Normal hours are 8:00am to 5:00pm, Monday - Friday, some Saturdays 8:00am-12:00pm Educat