Training Specialist

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• Training Specialist

Training Specialist

• Indefinite
• Full time
• Remote
• Customer Success

Digitail is transforming the veterinary profession with innovative, customer-focused technology. We’re building the leading all-in-one operating system for animal hospitals, empowering veterinary teams to seamlessly manage client communication, patient data, medical records, scheduling, and billing—all in one place. Backed by Gradient Ventures (Google’s AI fund), byFounders, Partech, New Normal, and Atomico, we’re on a mission to help veterinary professionals focus on what matters most: delivering exceptional care. At the heart of everything we do is a deep love for pets and a profound respect for the people who care for them.

What You’ll Do Program Design & Development

• Help build and continuously improve a comprehensive training framework for customers and internal teams.

• Develop scalable learning paths, including live, self-paced, and hybrid formats, tailored to veterinarians, technicians, client service representatives, and managers.

• Refine training programs based on feedback, adoption data, and new product releases.

• Create and maintain playbooks, facilitator guides, and best practices to ensure consistent training delivery.

• Participate in product launch projects to ensure training materials and resources are developed alongside new features and ready ahead of launch.

Training Delivery & Facilitation

• Lead engaging virtual and in-person training sessions for clinics.

• Support clinic go-lives and deliver in-person training.

• Provide hands-on guidance during go-live, helping clinic teams apply their training, navigate workflows, and build confidence using Digitail.

• Act as a product subject matter expert, including for new feature rollouts and workflow training.

• Adapt training to different roles, learning needs, and clinic environments.

• Coach and mentor internal teams on facilitation techniques through train-the-trainer programs.

Enablement & Collaboration

• Partner with Onboarding, Account Management, and Customer Success teams to coordinate training needs and go-live readiness.

• Provide resources, facilitator tools, and repeatable frameworks to scale the team’s training capacity.

• Collaborate with Product, Data, and Customer Success teams to ensure training reflects current capabilities and customer needs.

• Share insights from training sessions and on-site visits to improve learning resources, workflows, and the customer experience.

What We’re Looking For

• Veterinary industry experience, ideally within a clinic, hospital group, or veterinary software company.

• 3+ years of experience in training, onboarding, enablement, or education, preferably in SaaS or healthcare.

• Experience building or improving training programs that scale effectively.

• Strong technical aptitude and the ability to quickly learn, teach, and troubleshoot software workflows.

• Excellent facilitation and communication skills, with the ability to make complex topics engaging, practical, and clear.

• Experience using learning management systems and data to measure training effectiveness.

• Comfort delivering training virtually and on-site, including hands-on support in busy clinic environments.

• Willingness and ability to travel approximately 20% of the time for clinic go-lives and in-person training.

Why Join Digitail?

• Shape the future of veterinary practice management at scale.

• Work with a mission-driven team backed by top investors.

• Enjoy a flexible, remote-friendly culture with opportunities to grow as we scale globally.

• Indefinite

• Full time

• Remote

• Customer Success

Apply now

Apply now