Manager, Operational Staffing

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

We are seeking an innovative, experienced, and results-driven Manager to develop, execute and implement effective recruitment strategies in support of Universal Studios Hollywood. This position is responsible for developing and leading a team of Recruiters to ensure an effective and timely recruitment process for all variable labor positions.

Here you can:

• Lead, develop, and manage a team of recruiters and coordinators responsible for high-volume hiring across Universal Studios Hollywood park and CityWalk at Universal Studios.

• Establish clear performance expectations, monitor recruiting outcomes, and provide coaching, development, and guidance to drive results.

• Partner with business leaders and Workforce Planning to develop and execute recruiting strategies aligned with operational workforce needs.

• Analyze recruiting performance, workload distribution, and staffing trends to optimize resources and achieve hiring goals.

• Proactively identify operational challenges, anticipate risks, and implement solutions that support short- and long-term business objectives.

• Oversee hiring events, community outreach initiatives, and employer branding efforts to attract diverse talent pipelines.

• Ensure compliance with recruitment policies, processes, and employment practices while maintaining a high-quality candidate experience.

• Lead and support organizational and operational change initiatives, driving adoption of new processes, tools, and ways of working.

• Utilize recruiting data and operational metrics to evaluate effectiveness, improve processes, and support business decision-making.

• Serve as a trusted advisor to hiring managers and stakeholders, providing guidance on talent acquisition strategies and workforce planning.

• Potential to manage full-cycle recruitment activities and recruit for key positions and critical hiring needs as business demands require.

• Other duties as assigned.

Here you'll need:

• 7+ years of recruitment experience, in-house or agency, and 4+ years people management experience.

• Knowledge of high-volume recruiting processes required.

• Proven experience managing a high performing team that hits recruitment targets.

• Exceptional problem-solving skills with the ability to identify operational challenges, evaluate root causes, and recommend practical solutions that improve efficiency and business outcomes.

• Demonstrated success building and maintaining a team culture grounded in professionalism, respect, accountability, and exceptional customer service.

Desired Characteristics:

• Experience in an organization with a field population, like theme park, hospitality, or retail, is highly preferred.

• Excellent leadership/interpersonal skills to establish and maintain effective relationships at all levels of the organization.

• Advanced expertise in Applicant Tracking Systems, Indeed, and other recruitment technologies.

• Experience building consensus and integrating processes and procedures across multiple decision-makers in a hybrid corporate structure.

• Able to deal with immediate priorities while anticipating and planning for future needs

• Proven experience using recruiting metrics and workforce data to drive decision-making and hiring outcomes.

• Change agent who embraces innovation and continuously seeks opportunities to improve processes, technology utilization, and team effectiveness.

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $125,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].