Service Operations Manager

Job Description POSITION SUMMARY Engage and participate in the business, management, and technical direction of the Service Center. Work as part of management structure, providing general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details. RESPONSIBILITIES * Responsible for the sales, profit, and quality of the area operation. * Review and sign contracts consistent with Limits of Authority. * Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business. * Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track. * Hold periodic regular management committee meetings to promote effective communication and review business progress. * Work with staff to develop weekly invoicing and monthly Status Reports. * Review and audit field jobs. * Responsible for the general supervision, safety and technical training of Field Engineers and Technicians. * Perform employee performance reviews and recommend appropriate salary changes. * Coordinate technical training for field personnel and assist with career development. * Review and recommend field technical procedures and procedure changes. * Interview job applicants. * Develop and review proposals, and review reports of field engineers. Supervisory Responsibilities 1+ Operations Supervisor Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Action Oriented- Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. * Building Effective Teams- Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. * Customer Focus-Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. * Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. * Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.