Client Relations Manager, Facilities & Office Services

Job Description

Insight Global is looking for a Client Relations Manager, Facilities & Office Services to join a hospitality services client supporting a financial services account in Richmond, VA. This individual will oversee day-to-day facilities, office services, hospitality, mail, and workplace operations while leading a team of four and overseeing 2 small satellite offices. This is a fully onsite role requiring 5 days a week onsite.

Responsibilities -Lead a 4-person team across facilities, hospitality, mail, and office services. -Oversee daily workplace operations, service tickets, and facilities requests. -Manage office moves, maintenance needs, and workplace projects. -Ensure pantries, conference rooms, shared spaces, and supplies are maintained. -Manage vendors, renewals, quotes, and service performance. -Oversee daily facility rounds and tracking through workplace systems. -Serve as the main escalation point for client and service issues. -Support two satellite offices remotely. -Coach the team, maintain morale, and drive accountability. -Identify opportunities to improve workplace operations and service delivery.

Skills and Requirements

-3+ years of people management experience within facilities, workplace services, or office services, hospitality -Experience working in professional services and leading frontline teams -Comfortable working within ticketing and work order systems, ideally Ivanti -Strong facilities and office services knowledge with the ability to assess requests and determine priority

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].