CoE Field Service Operations Manager - Data Center Division

Experience Required

None

Minimum Education Required

Bachelor's Degree

Compensation

$119,000.00 - $190,400.00 / yearly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Director, Data Center Services Center of Excellence

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In this role you will be responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence, in the Electrification Services division for the United States, ensuring that we consistently exceed customer expectations.

You will have full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team for both the Data Center segment and the overall Field Services organization.

The work m odel for this role is: Remote within the U.S., with a preference for candidates located in the Western or Mountain Time Zones.

This role is contributing to the ELSE Data Center Services Center of Excellence in the United States.

You will be mainly accountable for:

Improves service availability, quality, and customer experience across all field service operations.

Develops, implements, and reviews field service strategy aligned with global business objectives.

Ensures strong customer focus, urgency, and care in all service interactions to drive retention.

Drives continuous improvement, firsttimeright execution, and KPIbased performance management.

Identifies onsite opportunities to enhance customer operations and communicates them to account teams.

Leads a culture of operational excellence, risk management, and effective endtoend service delivery.

Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.

Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.

Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure highquality execution.

Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Qualifications for the role:

A Bachelor's Degree in Engineering or Business or commensurate experience.

Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market

Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)..

Must be able to interpret and work from engineering drawings and technical specifications.

Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.

Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations

Strong leadership, clear communication, teamwork, and a proven customerfocused mindset.

Willing to travel up to 50% of time

Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- s ex (gender identity, gender expression, s exual orientation), marital status, citizenship, age, r ace and ethnicity, inclusive of traits historically associated with r ace or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus..

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D - 100% employee paid up to maximums

Short Term Disability - up to 26 weeks - Company paid

Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave - up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program

Retirement

401k Savings Plan with Company Contributions

Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.

Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Equal Employment Opportunity and Affirmative Action at ABB Inc.

ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their s ex, gender identity, s exual orientation, r ace, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

JR00049611