Global Operations Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.See what life is about at BCD M&E atbcdme.com/careers About the Role Ready to help power a high-profile Financial Services account at BCD Meetings & Events? This role is the operational heartbeat of the account, keeping global teams aligned, processes sharp, and delivery running smoothly in a highly regulated, detail-focused environment. You'll partner closely with leadership to drive governance, reporting, quality, and continuous improvement across event management, attendee data, web, and finance functions. If you love building structure, solving complex challenges, and making great work happen behind the scenes, this could be your next move. You're Good At * Leading cross-functional teams and keeping complex workstreams moving in a fast-paced, deadline-driven Financial Services environment * Building SOPs, governance frameworks, and operational controls that support quality, compliance, and consistency * Turning data into action through KPI tracking, executive dashboards, and clear operational reporting * Managing budgets, forecasting, and cost-saving initiatives with strong financial accuracy and business judgment * Using Cvent and event technology tools to improve attendee experiences, reporting, and overall program delivery. You Might Also Have * 7+ years of experience in operations, program management, agency operations, account management, event management, or a related field * Experience supporting Financial Services, enterprise, or other regulated industries where precision and professionalism matter * A background in event planning, meeting management, or event operations * Experience leading client-facing teams and building high-performing, accountable cultures * CMP or similar accreditation, plus experience across agencies, suppliers, or end clients You Should Know * This role is in-office at the client's Times Square/Rockefeller Center headquarters at least 4 days per week, Monday through Thursday, with up to 25% travel annually.If you're excited to bring structure, strategy, and operational excellence to a standout Financial Services account, apply now!THE PERKSFlexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeti