Junior Operations Associate - Alliances and Partnerships

Harbor is seeking an Alliances & Partner Operations Associate to support the growth and success of our strategic partnerships. Our Alliances team works with leading technology and service providers to bring innovative solutions to corporate legal departments and law firms. In this role, you will help coordinate partner activities, maintain and analyze business data, track opportunities, and support initiatives that strengthen Harbor's relationships with its partners. Working closely with colleagues across Sales, Marketing, and Delivery, you will gain valuable exposure to strategic partnerships, business operations, and emerging technologies, including AI-enabled solutions.

This is an excellent opportunity for a recent graduate or early-career professional who enjoys working with data, solving problems, organizing information, and collaborating with others. The ideal candidate is curious, detail-oriented, proactive, and eager to develop their skills in a fast-paced, professional services environment. This is a hybrid position working from our Chicago headquarters office with some remote flexibility.

Responsibilities: As an Alliances & Partner Operations Associate, you will contribute to the success of our partnerships by:

• Supporting the day-to-day operations of Harbor's strategic partner programs, helping coordinate activities, track progress, and ensure timely follow-up on key initiatives.
• Maintaining accurate partner and opportunity information in Salesforce and other business systems, supporting reporting and visibility into partnership activities.
• Collecting, organizing, and analyzing data to help identify potential business opportunities, partner overlap, and areas for growth using tools such as Excel and Crossbeam.
• Assisting with business research, market analysis, and opportunity tracking to support partnership planning and decision-making.
• Coordinating partner meetings and business reviews, including scheduling, preparing agendas and presentation materials, documenting action items, and tracking next steps.
• Collaborating with Sales, Marketing, Delivery, and other internal teams to support partner-related projects and initiatives.
• Preparing reports, presentations, and summaries that communicate partnership activities, progress, and key insights.
• Supporting projects involving new technologies and AI-enabled solutions, helping track activities, milestones, and opportunities for adoption.
• Assisting with the coordination of interns and other team resources, as needed.
• Proactively identifying opportunities to improve processes, organize information, and help the team work more efficiently.

Qualifications:

• Bachelor's degree, preferably in Business, Finance, Economics, Marketing, Analytics, or a related field.
• Strong analytical and problem-solving skills, with the ability to collect, organize, and interpret information.
• Proficiency in Microsoft Excel and PowerPoint, including the ability to work with data and create professional presentations.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple assignments and meet deadlines.
• A collaborative, team-oriented approach with the ability to work independently when needed.
• Curiosity, initiative, and a willingness to learn new technologies, systems, and business processes.
• Permanent U.S. work authorization.

Preferred Qualifications:

• Internship, project, or other relevant experience in business operations, consulting, sales, marketing, or a professional services environment.
• Familiarity with CRM systems such as Salesforce or data visualization tools such as Power BI or Tableau.
• Interest in strategic partnerships, business development, technology, or the legal services industry.
• Exposure to data analysis, business research, or project coordination through coursework, internships, or extracurricular activities.
• Ability to work onsite in Harbor's Chicago office is a plus.

About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.