IT Helpdesk Technician

Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues. We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active Directory, virtualization, and security environments. We value a problem-solving mindset and strong communication skills over prior technical experience. Job Type: Full-Time, In-Person Job Duties and Responsibilities: - Operating Systems: Familiarity with Windows 10/11 and Microsoft 365. - Hardware and Peripherals: Basic knowledge of troubleshooting PCs, laptops, and office printers. - Networking: knowledge of IP, DNS, and Wi-Fi connectivity. - Communication: Ability to explain technical concepts to non-technical users. - Problem-Solving: A "can-do" attitude and patience when assisting others. - Ticketing: Experience with help desk ticketing systems is a plus. - Perform other related duties as assigned Skills and Qualifications - High school diploma or equivalent required - Ability to manage multiple tasks and meet deadlines - Strong communication and problem-solving skills - Must be reliable and extremely trustworthy. - Ability to maintain confidential and meticulous records. Compensation / Benefits - Salary is dependent upon experience - Health, Dental, and Vision Insurance - Life Insurance - 401(k) with company match - Paid time off and holidays - Flexible Spending Account - Opportunities for professional growth and development About Ludlum Measurements Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental