Collector II

Description We are looking for a detail-oriented Collector II to support delinquent account resolution for a banking environment in Wayne, New Jersey. This Long-term Contract position focuses on communicating with customers, researching account details, and helping bring outstanding accounts to resolution through detail-oriented and effective outreach. The ideal candidate is organized, resourceful, and comfortable handling multiple priorities while delivering strong customer service and accurate follow-up.

Responsibilities:

• Contact customers with past-due accounts to discuss payment status, clarify outstanding balances, and work toward acceptable resolutions.

• Conduct skip-tracing activities using credit reports, application data, Accurint, and online research tools to locate customers or related collateral information.

• Investigate account concerns and identify practical solutions by reviewing available records and addressing customer-reported issues.

• Maintain accurate documentation of conversations, research findings, and collection efforts within designated systems and records.

• Manage a high volume of assignments while prioritizing urgent matters and following established collection procedures.

• Collaborate with internal teams as needed to support account resolution and ensure timely handling of delinquency-related matters. Requirements • High school diploma or equivalent required.

• 3-5 years of experience in collections, customer service, or a call center setting.

• Strong verbal and written communication skills with a detail-oriented phone manner.

• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

• Solid typing and general PC proficiency.

• Ability to organize work, manage competing priorities, and handle multiple tasks efficiently.

• Basic math skills and strong attention to detail.

• Experience conducting research using internet-based tools, credit-related information, or skip-tracing resources is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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