Box Office Ticket Representative

POSITION: Ticket Representative DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE Legends Global has ten openings for Box Office Ticket Representative to join our team at the Tacoma City Theaters in downtown Tacoma, Washington. The Tacoma City Theaters include the Pantages Theater, the Rialto Theater, and Theatre on the Square. The Box Office Ticket Representative will be under the direct supervision of the Box Office Manager.

The Ticket Representative is responsible for selling tickets to the public from the box office using the Ticketmaster ticketing system, providing general information to guests about our venues, and scanning tickets during events. Ticket Representatives are expected to maintain accuracy when handling all financial and ticketing transactions.

This position requires working during events, which occur mostly in the evening and on weekends. Candidates must be able to work flexible hours including days, evenings, weekends and/or holidays on an event-by-event basis. This position can be scheduled for up to 20 hours per week. Due to the nature of live event scheduling, it is possible this position will offer less than 20 hours per week on a regular basis.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Process ticket sales and Will Call tickets for events
• Ability to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions
• Answer the box office phone line and provide accurate information concerning events, tickets, venue information, parking information and schedules of upcoming events
• Familiarize self with the different venue layouts
• Accurately scan tickets at entry doors during events
• Handle credit card transactions responsibly and accurately
• Maintain accurate ticket transaction records
• Follow physical safety procedures and report deficiencies to supervisors
• Follow all policies and procedures for Box Office operations
• Perform clerical functions to support Box Office operations
• Clean box office area at end of shift
• Provide support to managers and supervisors as needed within the Box Office

SUPERVISORY RESPONSIBILITIES This role does not have any supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English language fluency, written and verbal, required
• Must be 21+ years old to apply
• Evening, weekends and holidays work availability; no minimum number of hours per week is guaranteed
• Ability to be at the assigned work location at the scheduled time
• Ability to meet high standard of cleanliness and appearance
• Ability to work independently or with a team

Other Qualifications

• Must have reliable transportation to and from work, including late evening and weekend hours. Transportation and/or parking cost is not reimbursed and is the responsibility of the employee.

EDUCATION AND/OR EXPERIENCE

• High school diploma/GED
• Experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers is preferred
• Experience in a direct customer service role
• Experience in a live performance venue is preferred but not required

SKILLS AND ABILITIES

• Ability to pass a standard background check

• Organizational skills required to maintain transaction records

• Computer competency required to search availability of tickets, fan order information, and complete transactions

COMPENSATION

• Hourly Rate: $17.63 per hour
• Overtime: time and one half paid for weekly hours over 40
• Sick leave paid in accordance with Washington state law

WORKING CONDITIONS

• Location: Pantages Theater, Rialto Theater, Theatre on the Square

• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud. Employer provides ear protection upon request

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires the ability to sit & stand for extended periods of time, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, credit/debit cards, and receipts
• Position also requires the ability to lift and/or move up to 25 pounds

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.