Quality Manager - Middletown, OH

Description Quality Manager | Manufacturing Build the systems. Develop the team. Strengthen the culture. Deliver quality every time. We're looking for an experienced Quality Manager who knows that great quality doesn't happen at final inspection. It's built into the process, the systems, and the culture of a manufacturing operation. In this role, you'll lead the Quality Assurance function and own the site's Quality Management System, ensuring products consistently meet customer expectations while driving continuous improvement throughout the operation. You'll combine technical quality expertise with hands-on leadership, partnering closely with Operations, Engineering, Sales, and other teams to solve problems, reduce risk, strengthen processes, and deliver reliable results. If you're a manufacturing quality professional who enjoys getting to the root cause, developing people, improving systems, and influencing quality beyond the walls of the QA department, we'd like to meet you. What You'll Do Lead the Quality Management System - Own, maintain, and continuously improve the site's ISO 9001:2015 Quality Management System (QMS). - Ensure technical standards, specifications, testing procedures, and controls are in place to consistently produce and evaluate quality products. - Establish and monitor meaningful quality metrics that measure QMS effectiveness and drive improvement. - Maintain accurate quality documentation, records, procedures, retained samples, and QA hold processes. - Lead ISO improvement initiatives and support continued compliance with applicable federal and state requirements. Drive Product Quality & Continuous Improvement - Ensure finished products meet or exceed customer specifications and requirements. - Analyze quality data, trends, product specifications, and recurring nonconformities to identify root causes and implement sustainable corrective actions. - Administer corrective and preventive action programs and help strengthen problemsolving discipline throughout the operation. - Develop inspection, sampling, testing, and documentation processes that improve consistency and reliability. - Partner with Production and other plant leaders to improve product quality while supporting efficiency, reliability, and cost objectives. - Apply continuous improvement, Total Quality Management, Six Sigma, and statistical analysis tools where appropriate. Own Customer Quality & Complaint Resolution - Lead the customer complaint and claims resolution process, ensuring timely investigation, rootcause analysis, corrective action, and communication. - Partner with Sales on customer technical support, product specifications, product development opportunities, and new customer requirements. - Translate customer feedback into actionable improvements within manufacturing operations. Lead & Develop the Quality Team - Lead, coach, train, and develop a team of QA professionals. - Establish clear expectations, work procedures, schedules, and accountability for quality activities. - Ensure employees are properly trained to safely test, evaluate, and process raw materials and finished products. - Support quality awareness training for new employees and reinforce quality expectations throughout the facility. - Build a culture where quality is understood as a shared responsibility across the operation, not simply a QA function. Partner Across the Business Work closely with Operations, Engineering, Sales, corporate teams, and other locations to resolve issues and achieve business objectives. Communicate effectively with employees at all levels of the organization. Participate in and lead crossfunctional initiatives focused on q