Broadcast Application Support Engineer (OVERNIGHT)

Job Description

The Broadcast Application Support Engineer is responsible for supporting and maintaining critical broadcast and post-production applications across a live production environment. This role focuses on troubleshooting application issues, supporting media workflows, collaborating with vendors, and ensuring the reliability of broadcast systems used for content creation, management, and distribution.

Key Responsibilities Provide application support for broadcast and post-production platforms in a live production environment. Troubleshoot user access issues, application errors, workflow failures, and system incidents. Support and monitor media asset management, newsroom, transmission, and editing systems. Escalate complex issues to internal teams or third-party vendors as needed. Assist with system maintenance, upgrades, and operational support activities. Support cloud-based media workflows and related infrastructure. Document issues, resolutions, and support processes.

Supported Technologies Avid MediaCentral / MAM iNews Mimir (SAGA) Broadcast transmission systems EDS and related broadcast platforms Adobe Premiere and other post-production applications

Skills and Requirements

-3-5 years of experience supporting broadcast applications and systems. -Hands-on experience supporting Avid MediaCentral, Adobe Premiere, or similar post-production platforms. -Experience troubleshooting live production and broadcast environments. -Knowledge of media workflows, encoding, and transcoding processes. -Experience supporting cloud environments, preferably AWS (Azure or GCP also acceptable). -Familiarity with cloud storage, buckets, permissions, and workflow troubleshooting. -Strong problem-solving and customer support skills. -Experience with Vantage (Telestream) workflow engine. -Experience building, supporting, or troubleshooting automated transcoding workflows. -Exposure to broadcast media asset management and content distribution systems. -Experience coordinating with third-party vendors during production-impacting incidents.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].