Intake Specialist

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$17.00 - $20.00 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Requisition: 2026-197027

Intake Specialist

Job Locations

US-KY-LOUISVILLE | US-MO-COLUMBIA | US-IL-SPRINGFIELD | US-IL-DECATUR | US-GA-ATLANTA | US-GA-LAWRENCEVILLE | US-VA-FRONT ROYAL | US-VA-ROANOKE | US-IN-INDIANAPOLIS

ID 2026-197027 Line of Business SpringHealth Behavioral Health and Integrated Care Position Type Full-Time Pay Min USD $17.00/Hr. Pay Max USD $20.00/Hr.

Our Company

SpringHealth Behavioral Health and Integrated Care

Overview

We are looking for an experienced ABA Intake Specialist to join our team! The Intake Specialist is the first point of contact for families seeking Applied Behavior Analysis (ABA) services. This role is responsible for managing all incoming referrals, communicating with referral sources, guiding families through the intake and authorization process, and obtaining all required documents from physicians and other providers on behalf of the family. The Intake Specialist ensures a seamless, supportive, and timely on-boarding experience for every family, while maintaining compliance with payer and organizational standards.

Responsibilities

Key Responsibilities:

Referral Management

Receive, review, and process all incoming ABA referrals from physicians, schools, care coordinators, and community partners.

Contact referral sources promptly to verify referral details, care needs, and missing documentation.

Document referral information accurately in the Electronic Health Record (EHR) and intake tracking systems.

Maintain clear, consistent communication with referral partners to support a streamlined referral process.

Family Support & Communication

Serve as the primary point of contact for families throughout the intake process.

Provide compassionate, step-by-step guidance to families to explain ABA services, insurance requirements, time-lines, and next steps.

Assist families with completing intake forms, consents, and required administrative paperwork.

Address questions regarding insurance coverage, authorizations, service delivery models, and clinic/h ome-b ased options.

Documentation & Coordination with Providers

Work directly with physician offices and healthcare providers to obtain necessary documentation, including diagnostic reports, prescriptions, referral forms, plan of care statements, and medical necessity documents.

Request and track medical records or other required documentation on behalf of the family to prevent delays in assessment or treatment.

Ensure all documents meet payer-specific criteria and are uploaded correctly into the EHR.

Insurance Verification & Authorization Support

Collect necessary insurance information from families and assist with insurance verification processes.

Work with the authorization team to ensure all eligibility checks and prior authorizations are completed.

Communicate authorization status and next steps to families and internal teams.

Coordination With Clinical Teams

Collaborate with scheduling and clinical leadership to coordinate assessment appointments once the intake packet is complete.

Ensure clinicians have all required documentation prior to assessment.

Provide timely status updates to the clinical team regarding referral progression and potential barriers.

Compliance & Quality Assurance

Ensure all intake steps follow payer, regulatory, and organizational guidelines.

Maintain accurate, up-to-date documentation and detailed notes within the EHR.

Protect confidential health information in compliance with HIPAA.

Qualifications

Qualifications:

High School Diploma required

Experience working in healthcare, behavioral health, case management, medical office, or ABA required

Strong knowledge of insurance processes (Medicaid, commercial plans) highly valued

Excellent communication, customer service, and organizational skills

Ability to manage multiple tasks, meet deadlines, and work in a fast-paced environment

Proficiency with EHR systems and Microsoft Office Suite

Ability to problem-solve and troubleshoot documentation or referral barriers.

Key Competencies:

Compassionate and family-centered communication

Attention to detail and accuracy

Professionalism with both families and referral partners

Ability to build positive relationships

Strong follow-through and time management

Understanding of confidentiality and HIPAA requirements

About our Line of Business

SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, offers a holistic approach and integrated care for people with cognitive, developmental, or intellectual disabilities who often need additional resources. The behavior analysts, therapists, social workers, counselors, and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive, active, and social lives. For more information, please visit www.springhealthbehavioral.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $17.00 - $20.00 / Hour

Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

2026-197027