Director, Sales & Operation Planning

Description Job Title: Director of Sales & Operations Planning Department: Logistics Location: Remote | United States, 10- 20% travel requred in the US Hours Per Week: 40 Schedule: Days, Monday - Friday SUMMARY The Director of Sales &Operations Planning leads the company's end-to-end planning process, aligning demand, supply, capacity, inventory, and financial plans across the organization. The role develops integrated planning models, drives cross-functional collaboration, and establishes a consistent planning process to support data-driven decision-making and alignment on a single business plan. RESPONSIBILTIES S&OP Design, Implementation, and Launch: Design and implement a comprehensive S&OP framework, including process design, roles and responsibilities, calendars, inputs/outputs, and decision rights. Lead the rollout and launch of S&OP across the company, including pilot cycles, refinement, and full-scale deployment. Establish and maintain the standard S&OP cycle (demand review, supply/capacity review, pre S&OP, and executive S&OP), ensuring clear agendas, inputs, and outcomes for each step. Drive organizational change management: communicate the purpose and value of S&OP, train stakeholders, and coach leaders and teams in new ways of working. Demand, Supply, and Capacity Modeling: Build and own the aggregate demand planning models, combining statistical forecasts, commercial intelligence, and product/market insights into a single, consensus demand view by family/portfolio, region, and channel. Develop supply and capacity planning models that translate demand into feasible production, kitting, distribution, and resourcing plans, highlighting constraints, trade offs, and risks. Create and maintain integrated scenario and sensitivity models (e.g., upside/downside demand, capacity expansions, service vs. cost trade offs) to support executive decision making. Align inventory targets, safety stocks, and service level objectives with the demand and supply plans, ensuring clear policies and visible trade offs. New Product and Portfolio Planning: Develop new product introduction (NPI) and product lifecycle planning models that integrate launches, ramps, phase ins/outs, and portfolio changes into the S&OP process. Partner with Product Management, Clinical/Study Management, Commercial, and Operations to translate launch assumptions into demand, supply, capacity, and inventory requirements. Ensure NPI plans are visible in the S&OP cycle, with clear accountabilities, timelines, and risk/mitigation actions. Cross-Functional Alignment and Executive Facilitation: Serve as the enterprise owner of S&OP, orchestrating cross functional alignment across Sales/Commercial, Operations, Supply Chain, Finance, and Product/Clinical functions. Facilitate the monthly executive S&OP meeting, presenting integrated views of demand, supply, capacity, and financial implications; drive consensus decisions, trade offs, and formal plan approval. Ensure that decisions, risks, and assumptions from S&OP are documented, communicated, and cascaded back into functional plans and operational execution. Partner with Finance to link S&OP output to financial plans and budgets, supporting revenue, margin, and working capital goals. Process Governance, Systems, and Continuous Improvement: Define and maintain S&OP policies, standards, and governance, including data definitions, planning hierarchies, and performance metrics. Lead the selection, enhancement, or implementation of S&OP / integrated business planning (IBP) tools and analytics in collaboration with IT and functional owners. Establish KPIs to measure S&OP effectiveness (e.g., forecast accuracy, bias, plan adherence, service level, inventory turns, capacity utilization) and drive continuous improvement initiatives. Regularly benchmark S&OP practices against industry standards and incorporate best practices to keep the process aligned w th evolving business needs. Leadership and Stakeholder Development: Build an