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Customer Success Account Mgmt

Yammer

Location not statedJobPosted 1 day agoStill listed 1 day ago

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At a glance

Compensation
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Location
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Work Authorization
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Job overview

The role develops and executes strategic customer success plans supporting technology adoption, security, resiliency, and business transformation. It addresses adoption risks and blockers by coordinating appropriate resources, and leads customer programme reviews and executive conversations to align on priorities, progress, and outcomes. Candidates may qualify through specified degree-and-experience paths or equivalent experience; fluency in Arabic is also stated.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessSolution DeliveryPractice ManagementCustomer-Facing ConsultingPortfolio ManagementArabicService ManagementProject ManagementChange Management

Qualifications

Master's in Business, Sociology, Psychology, Computer Science or Related Field and Experience or Bachelor's in Related Field and Experience or Equivalent ExperienceFluency in ArabicRelevant Industry ExperienceRelevant Certification

Full job description

Develop and execute strategic customer success plans that support technology adoption, security, resiliency and business transformation. Identify and address risks and blockers to adoption, bringing together the appropriate resources to support customer success. Lead customer programme reviews and executive conversations to maintain alignment on priorities, progress and agreed outcomes. Master's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant experience OR equivalent experience. Fluency in Arabic. Additional relevant experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management. Relevant work experience within the customer's industry. Relevant service management, project management or change management certification.

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