Executive IT Support

Position Overview

We are seeking a highly professional Executive IT Support Technician to provide white-glove technical support to hospital executives, physicians, administrative leadership, and key stakeholders in a fast-paced healthcare environment. This role will be responsible for supporting Windows-based technologies, executive conference rooms, mobile devices, and clinical support systems while ensuring exceptional customer service, rapid issue resolution, and minimal disruption to patient care operations.

The ideal candidate will possess strong technical troubleshooting skills, experience supporting senior leadership, and the ability to operate effectively in a healthcare environment requiring discretion, urgency, and professionalism.

Key Responsibilities

• Provide dedicated VIP and executive-level IT support for hospital leadership, physicians, and department heads.

• Troubleshoot and resolve hardware, software, network, printer, and application issues in a Microsoft Windows environment.

• Support Windows 10/11 workstations, laptops, docks, peripherals, and related endpoint technologies.

• Manage user accounts, permissions, and access requests utilizing Active Directory, Microsoft 365, and Azure AD.

• Support Microsoft Office Suite, Teams, Outlook, OneDrive, SharePoint, and other enterprise applications.

• Install, configure, image, deploy, and maintain desktops, laptops, and mobile devices.

• Ensure executive conference rooms, telehealth systems, and audiovisual technologies are fully operational for meetings and presentations.

• Support mobile devices including iPhone, iPad, and Android platforms while managing device enrollment through MDM solutions such as Intune.

• Coordinate and execute executive technology refreshes, equipment upgrades, and office moves.

• Document incidents, requests, resolutions, and processes within the ITSM platform.

• Escalate complex infrastructure, networking, security, or application issues to appropriate support teams.

• Maintain compliance with HIPAA, hospital security policies, and healthcare industry standards.

• Participate in on-call support and provide after-hours executive support as needed.

• Build strong relationships with internal stakeholders through exceptional customer service and proactive communication.

Required Qualifications

• 3+ years of Desktop Support, Executive Support, or IT Support experience.

• Experience supporting Windows 10/11 enterprise environments.

• Strong knowledge of Active Directory, Group Policy, and Microsoft 365.

• Experience troubleshooting hardware, software, printers, and peripheral devices.

• Familiarity with Microsoft Intune, Autopilot, and endpoint management solutions.

• Experience supporting mobile devices and executive users.

• Excellent troubleshooting, communication, and customer service skills.

• Ability to prioritize multiple issues in a fast-paced healthcare environment.

• Experience using ticketing systems such as ServiceNow, Jira, or similar ITSM tools.

Preferred Qualifications

• Previous healthcare, hospital, or clinical environment experience.

• Experience supporting Epic, Cerner, or other healthcare applications.

• Knowledge of HIPAA compliance and healthcare security requirements.

• CompTIA A+, Network+, Microsoft certifications, or equivalent technical certifications.

• Experience supporting Microsoft Teams Rooms and audiovisual conferencing solutions.

• Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.

Technical Environment

• Windows 10/11

• Microsoft 365

• Active Directory / Azure AD

• Microsoft Intune & Autopilot

• Microsoft Teams

• ServiceNow

• VPN & Remote Support Tools

• iOS & Android Devices

• Teams Rooms / Audio Visual Systems

• Healthcare & Clinical Applications

Top Skills

• Executive/VIP IT Support

• Windows Desktop Support

• Microsoft 365, Active Directory, and Intune

• White-Glove Customer Service

• Hospital or Healthcare Technology Support

• Conference Room and AV Support

• Mobile Device Management

• Troubleshooting and Incident Resolution

Job Type & Location

This is a Contract position based out of Washington, DC.

Pay and Benefits

The pay range for this position is $35.00 - $49.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Washington,DC.

Application Deadline

This position is anticipated to close on Oct 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.