Financial Fraud Investigator

JOB REQUIREMENTS: Financial Fraud Investigator ID 2026-6213 Location : City Madison Category Fraud & Loss Prevention FTE 1.0 Schedule Normal business hours Salary Grade 10 Min USD $79,850.00/Yr. Mid USD $88,400.00/Yr. Additional Locations US-WI-Milwaukee Overview The Fraud Investigator is responsible for the daily prevention of losses to UW Credit Union and its members. This is achieved by serving a subject-matter expert of current scam and fraud trends, addressing member escalations, investigating and resolving complex cases, and supporting the growth and development of the Fraud Analyst and Fraud Senior Analyst team members. The Fraud Investigator will also conduct regular research of potential scam and fraud trends that could impact our UW Credit Union members to develop proactive fraud risk mitigation strategies. In addition, this position is responsible for assisting with educational outreach, special projects, and interdepartmental initiatives. The Fraud Investigator will also participate in an on-call rotation for after-hour high-risk alert review. To be successful in this role, individuals must be confident using their training, knowledge, experience, and sound judgement to make educated decisions on cases that often require complex solutions and may involve high-dollar loss exposure to UW Credit Union and our members. The Fraud Investigator often works with UW Credit Union members on their 'worst days' and will need the ability to communicate empathetically, and clearly and firmly. Finally, a successful Fraud Investigator will be organized, possess the ability to prioritize tasks, and manage time efficiently and independently. The Fraud Investigator will serve as a leader on the Fraud team and will represent UW Credit Union in circumstances where Law Enforcement involvement or outreach to other Financial Institutions is needed. An ability to collaborate effectively with other departments is vital to be successful in this role as the Fraud Investigator will need to partner often with other UW Credit employees to successfully resolve complex cases. Responsibilities Case Investigation & Resolution Provide guidance to the Fraud Analysts and Senior Fraud Analysts by reviewing high-risk cases, member escalations, and situations that have a potential of high-dollar loss to UW Credit Union or our members. Investigate incidents of confirmed or suspected fraud, including researching transactions and other electronic evidence and by conducting telephone or in-person interviews with members, witnesses, and employees. Document case activities and analyze findings to determine reimbursement statuses, limitations of services, and eligibility of membership for UW Credit Union members. Perform root-cause... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/503B014FB0844B98