Lodging Manager - Togwotee Mountain Lodge
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At a glance
Job overview
The Lodging Manager oversees daily operations of the Front Desk and Housekeeping departments, leads a team of supervisors and staff, ensures exceptional guest service, manages hiring, training, scheduling, and performance, and coordinates with other departments to maintain policies, safety standards, and continuous improvement.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Lodging Manager will be responsible for overseeing the day-to-day operations of the Front Desk and Housekeeping departments, with dotted-line oversight of the Retail Department. The person will lead a team of supervisors and team members, ensuring that guests receive exceptional service and that all administrative duties are carried out efficiently. This includes managing a team of staff, implementing, and enforcing policies and procedures, monitoring and analyzing performance data, and identifying areas for improvement. They are required to maintain excellent communication with guests and all other departments, client, and other staff to ensure excellent customer service standards.
Job Responsibilities
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Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner
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Manage a team of staff, including hiring, training, scheduling, and performance evaluations
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Provide on-going customer service coaching and training to staff
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Hold staff accountable and perform coaching or documentations with HR as a team
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Communicate with other departments and clients to ensure that group needs are met.
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Responsible for monitoring comment card program
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Successfully respond to, resolve and record guest issues
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Assist General Manager and management in ensuring that staff adheres to policies and procedures
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Assist General Manager and management with any projects or programs relating directly to customer service
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Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
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Other duties as assigned
Qualifications
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Previous hospitality management and front experience in high-profile locations is preferred
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Experience working in hospitality environments required
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Must have strong communication skills ? verbal and written
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Excellent guest services and leadership skills
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Excellent conflict resolution skills
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Must be fluent in English
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Computer literacy required
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High School Diploma or equivalent is required
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Proficient in Microsoft business applications
Education
High School Diploma
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
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