
Office Assistant 1 (NY HELPS) - Vacancy ID #227822
Albany, NYFull-time$38–47K/yrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The New York State Department of State is hiring an Office Assistant 1 for its Customer Service and/or Processing units, with multiple statewide locations available. Duties include customer service, responding to inquiries, processing licensing-related requests and refunds, maintaining files and databases, and other clerical work. The position is full-time, Monday through Friday, with a 37.5-hour workweek.
Skills & qualifications
Skills
Qualifications
Full job description
NY HELPS Yes
55-b/c Eligible Yes
Agency State, Department of
Title Office Assistant 1 (NY HELPS) - Vacancy ID #227822
Occupational Category Clerical, Secretarial, Office Aide
Salary Grade 06
Bargaining Unit ASU - Administrative Services Unit (CSEA)
Salary Range From $37862 to $46843 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Internship No
Jurisdictional Class Competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 8:30 AM
To 4:30 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
County Albany
Street Address 99 Washington Avenue
Multiple Locations Statewide
City Albany
State NY
Zip Code 12231
Duties Description This position has multiple locations available Statewide.Please indicate which Unit you are applying for (Customer Service, Processing or both) when you submit your materials to Human Resources.The Office Assistant 1 duties in Customer Service Unit will include but are not limited to the following: • Customer Service Counter - in person customer service• respond to customer inquiries via email• assist with maintaining returned license database/filing• perform other clerical duties as necessary• process apostille and authentication requestsThe Office Assistant 1 duties in the Processing Unit will include but are not limited to the following: • Open incoming mail• Process refund requests and insufficient payments• Maintain licensing files• Assist with records retention• Perform other clerical tasks as needed
Minimum Qualifications NY HELPS:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.The minimum qualifications for Non-Competitive appointment are: There are no minimum education or experience requirements for this title.55 B/C APPOINTMENT: This position is eligible for 55B/C designation and candidates with 55B/C eligibility are encouraged to apply. Candidates must meet any open competitive minimum qualifications and must submit their current 55B/C eligibility letter along with their application.COMPETITIVE MINIMUM QUALIFICATIONS:CIVIL SERVICE LIST APPOINTMENT: Candidates must be reachable on the appropriate Civil Service eligible list.TRANSFER QUALIFICATIONS: One year of permanent, contingent permanent, or 55-B/C service in a title SG-4 or higher and otherwise eligible for transfer under Civil Service Law.A list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Additional Comments The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to [email protected] position will receive location pay, please add applicable information below:Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,000 annual downstate adjustment. ORPositions located within Orange, Dutchess and Putnam are also eligible to receive an additional $2,000 Mid-Hudson adjustment.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources / SH
Telephone 518-474-2752
Fax 518-402-3656
Email Address [email protected]
Address
Street 99 Washington Avenue
Suite 1150
City Albany
State NY
Zip Code 12231
Notes on Applying If you are interested and meet the minimum qualifications above, email your cover letter, resume, degree/transcript, and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to [email protected]. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.
How this job compares
Set against the 75,844 open Customer Service jobs on Olive Jobs, counted October 28, 2026.
- Pay
- This posting$38–47K/yr
- New York median$55–63K/yr218 salary ranges
- US median$50–60K/yr2,990 salary ranges
This range's midpoint, $42K, is 29% below the New York median midpoint ($60K) — in the lowest quarter of Customer Service salary ranges in New York.
- Openings
- Olive Jobs lists 3,626 open Customer Service jobs in New York and 75,844 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Dollar Tree401 open
- McDonald's304 open
- Family Dollar266 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,678 postings).
- Education
- 1,547 of the 75,844 open Customer Service jobs (2%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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