Patient Services Coordinator

Kennedy Krieger Institute

Baltimore, MDFull-time$40–66K/yrSeen 4 days agoSeen in employer's feed 4 days ago

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At a glance

Compensation

$40–66K/yr

Location

Baltimore, MD

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Patient Services Coordinator I supports Care Center operations by performing front‑end clinical operational activities, such as registering patients, cashiering, gathering information, collecting co‑pays, and answering phones under senior staff direction, while also scheduling appointments, providing financial counseling, processing insurance, and delivering courteous professional customer service.

Skills & qualifications

RequiredNice to have

Skills

SchedulingRegistrationAdministrative SupportInsurance ProcessingFinancial CounselingCustomer ServicePhone AnsweringCashieringInsurance AuthorizationStaff Training

Qualifications

High School Diploma or EquivalentOne Year Relevant Experience

Full job description

Overview

The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments, provide routine financial counseling, process insurance, and gather insurance authorization information. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

Responsibilities

Schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to the date of service.
Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner.
Collect patient and treatment information, provide cost estimates, and determine patient liability,
Help to establish and coordinate payment arrangements with non-par payer sources
Process various types of insurance for a clinic(s)/provider(s).
Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
Retrieve and assess system information related to insurance authorization for patient services from the Patient Access department.
Assist supervisor with training new Patient Services Specialist staff.
Perform all duties of the Patient Services Specialist and serve as a backup as needed.