Director, Sales & Service

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Responsibilities

Role Overview: What You’ll Be Doing

As a Director, Sales and Service, you are responsible for driving new member acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP, Sales and Service and Flight Services Managers (FSMs) to ensure members receive a seamless, premium experience while maintaining accountability for growth, retention, and overall client satisfaction.

This role serves as a key liaison for new clients and plays a strategic, client-facing role in identifying the right travel and membership solutions. While FSMs manage day-to-day trip execution, sourcing, and detailed quoting for existing members, the Director maintains visibility, steps in as needed, and ensures alignment across sales and service teams.

Strong presentation skills — both virtual and in-person — are essential, as the role regularly engages with prospective and existing members to articulate Wheels Up offerings and value.

Your Key Responsibilities (Essential Functions)

• Partner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities

• Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns

• Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment

• Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams

• Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members

• Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience

• Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities

• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs

• Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement

• Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate

• Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience

• Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

Qualifications

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role

• Strong communication and relationship-building skills, with a customer-first mindset

• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment

• A proactive, client-first mindset with the ability to anticipate needs

• Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation

• Bachelor’s degree or equivalent experience

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out:

• Background in private aviation, luxury services, or high-touch B2B sales

• Experience coordinating across operations and customer service teams

• Demonstrated success in a quota-carrying or growth-oriented role

• Ability to anticipate client needs and tailor recommendations accordingly

• High attention to detail in managing logistics and documentation

Physical Requirements

We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:

• Standard office and computer usage required

• Occasional travel or client meetings may be expected

What We Offer

Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The yearly compensation for this role ranges from $85,000 to $95,000, depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement

• Competitive 401(k)

• Comprehensive Medical, Dental, and Vision Insurance

• Complimentary access to mental health and wellness counseling through Spring Health

• Financial planning assistance

• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex, national origin, age, disability, pregnancy status, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at [email protected]. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!