Jr. ServiceNow Developer

Job Description

Key Responsibilities

• Develop and configure solutions within the ServiceNow platform under the guidance of senior team members.

• Build and maintain: o Catalog Items and Record Producers o Catalog Variables and Variable Sets o Workflows o Flow Designer flows and subflows o Business Rules o Client Scripts o UI Policies o Notifications o Script Includes and other server-side scripts

• Assist with ServiceNow administration, configuration, and platform maintenance.

• Participate in development of ITSM processes such as Incident, Request, Change, Problem, and Knowledge Management.

• Complete assigned development work and document solutions appropriately.

• Support system, integration, and user acceptance testing.

• Troubleshoot ServiceNow configuration, scripting, workflow, and access issues.

• Participate in peer reviews, demonstrations, testing, and deployments.

• Follow established development standards and ServiceNow best practices.

• Work with business analysts and stakeholders to understand requirements and translate them into ServiceNow solutions.

• Participate in Agile ceremonies, backlog refinement, and development planning.

• Assist with integrations and automation involving ServiceNow and other enterprise systems.

• Develop knowledge of existing ServiceNow applications and progressively take ownership of more complex development work.

Skills and Requirements

Required Qualifications

• Foundational understanding of the ServiceNow platform and IT service management concepts.

• Basic experience with or knowledge of: o JavaScript o HTML/CSS o REST APIs o Relational data concepts o Workflow/process automation

• Strong troubleshooting and problem-solving skills.

• Ability to learn new technologies and ServiceNow capabilities.

• Strong written and verbal communication skills.

• Ability to work effectively with technical and non-technical team members.

• Strong attention to detail and willingness to follow development, testing, and documentation standards. Preferred Qualifications

• 1–2 years of experience working with ServiceNow, application development, IT support, or a related technical discipline.

• Ability to be in person 3 days a week.

• Experience configuring or administering ServiceNow.

• Experience with ServiceNow ITSM.

• Familiarity with: o Workflow Editor o Flow Designer o Service Catalog o ACLs and roles o Update Sets/application deployment o REST integrations o IntegrationHub o Agile development practices

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow development coursework, training, personal development instances, internships, or hands-on lab experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].