AV Technician I
Atlanta, GAJobSeen todaySeen in employer's feed today
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Job overview
The AV Technician I provides audiovisual event support, including projection, amplification, recording, videoconferencing, web streaming, and in-room conference support. The role supports CDC meeting technology services and helps connect CDC offices and sites with federal agencies and public health partners. The technician handles AV requests, prepares and monitors conference rooms, troubleshoots equipment, and coordinates with customers, vendors, and AV engineers.
Skills & qualifications
Skills
Qualifications
Full job description
Summary
The AV Technician I position will provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. AV Technician I works as part of the Meeting Management Technology (MMT) Services and support the mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support.
Responsibilities
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Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.
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Utilize the IFMS to monitor daily audio-visual support schedules and ad hoc requests.
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Provide training to customers in the use of media presentation and AV systems.
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Provide conference room set-up.
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Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.
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Coordinate with OCIO Customer Experience Office (CEO) staff and other third-party vendors to resolve equipment failure and connectivity issues.
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Participate in planning meetings with customers and AV BPA vendor to examine and recommend conference room, auditorium, and AV hardware and software audiovisual solutions and upgrades.
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Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise.
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Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event.
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Contractor must be present when AV Engineers are servicing AV systems and conference rooms.
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Maintain digital signage system connectivity at all conference room locations
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Familiar with MS Teams and Zoom applications
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Other duties as assigned
Qualifications
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HS Diploma or GED Required, Associates Degree in an appropriate technical discipline preferred
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Minimum of 0-1 years of experience supporting AV/VTC services
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
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