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IT Support Analyst ›

Filevine

Chicago, IL, USAJobPosted 7mo agoStill listed 6 days ago

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At a glance

Compensation
No compensation found
Location
Chicago, IL, USA
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The IT Support Analyst provides excellent customer service and timely support for the global workforce through ticketing systems, Slack, and in‑person assistance, manages onboarding and off‑boarding IT tasks, provisions access, configures workstations, oversees hardware inventory, maintains endpoints via Intune and Kandji, contributes to projects, and offers AV support for meetings and emergency on‑call assistance.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceOnboardingInternetworkingMac OSTicketing SystemSlackmacOS EcosystemWindowsMDM SolutionsIntuneKandjiAV and Conferencing EquipmentNetworking InfrastructuresCorporate Security PracticesHardware Inventory Management

Qualifications

2-3 Years of Experience in a Fast-Paced Corporate IT EnvironmentAssociates in Computer ScienceA+ CertificationNetwork+ Certification

Full job description

Responsibilities

  • Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
  • Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
  • Provisioning system access
  • Setting up and configuring user workstations
  • Managing hardware inventory and asset shipping logistics
  • Assisting with first-day IT onboarding sessions
  • Handling access termination
  • Coordinating all related IT communications throughout these processes
  • Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
  • Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
  • Provide AV support for company-wide meetings/events and after-hours emergency on call support

Qualifications

  • 2-3 years of experience in a fast-paced, corporate IT environment

  • Advanced knowledge of the macOS ecosystem and Windows

  • Advanced proficiency in MDM solutions (bonus points for certifications)

  • Advanced proficiency working with core IT systems and other IT management tools

  • Experienced working with ticketing or helpdesk systems

  • Experienced with troubleshooting AV and conferencing equipment

  • Ability to think critically, communicate well, and take initiatives

  • Clear understanding of networking infrastructures, terminology, and hardware

  • Clear understanding of standard corporate security practices (bonus points for security certifications). Preferred Qualifications:

  • Associates in Computer Science

  • Certifications including networking are preferred : A+, Network+

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