AI Lead - HR Transformation

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global ? Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As the AI Lead you will drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HRAIroadmap, ensuring our systems, processes, and data foundations are designed to supportAI-driven capabilities (includingAIagents), while maintaining strong governance, compliance, and ethical standards. As part of the HR Transformation team, you will work across HR, IT, Data, Risk, and external vendors to embedAIinto core HR services and future-proof our operating model. What You'll AI Strategy & Roadmap - Define and own the HRAIroadmap aligned to broader business and HR strategy - Identify, prioritize, and build business cases forAIuse cases (e.g. employee self-service, recruitment, workforce analytics, case management) - Translate emergingAIcapabilities into practical HR applications Delivery & Implementation - Drive the end-to-end delivery of HRAIinitiatives (from concept through to deployment and scaling) - Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) areAI-ready - Oversee implementation ofAI-enabled tools such as copilots, chatbots, and workflow automation AI-Ready HR Architecture - Ensure HR data, processes, and systems are structured to supportAIand automation - Define requirements for data quality, taxonomy, and knowledge management to enableAIagents - Work closely with the enterpriseAIteam and data teams on integration and scalability Governance, Risk & Compliance - Establish and maintainAIgovernance frameworks within HR - Ensure compliance with data privacy, employment law, andAIregulations - Implement ethicalAIprinciples, including bias mitigation and transparency - Partner with Legal, Risk, and InfoSec onAIcontrols and policies Change & Adoption - Drive adoption ofAIsolutions across HR teams and end users - Support change management, training, and communications - BuildAIcapability within HR (upskilling, guidance, best practices) Continuous Improvement & Innovation - Track performance and ROI ofAIinitiatives - Stay current onAItrends and assess relevance to HR - Continuously evolve the HRAIstrategy based on outcomes and new technologies What You Bring Relevant experience or Bachelor's degree in Information Technology or related field Minimum of 8 years of experience in AI, emerging technology, and risk & compliance. Proven track record in developing and implementing AI Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives. Hybrid position (minimum of 3 days a week onsite), based at one o