Operations Assistant (Full-Time, Variable shifts)

Rochester General Hospital (RGH)

Full time

REQ_241661

Job Title: Operations Assistant

Department: Rochester General Hospital

Location: 1425 Portland Avenue Suite 190 Rochester, NY 14621

Hours Per Week: 40, Full-time

Schedule: 2 - 12 hour shift and 2 - 8 hour shifts to equal 40 hours. All Shifts Availability Required. Shift Start times 6a, 10a, 2p, 6p, 10p, 2am (Do not often swap at 2am); Monday - Friday and Weekend Rotations;

• Each OA will work 1-2 weeks of days, 1-2 weeks of evenings, Weekend rotations every 3rd/4th week. Weekends are always 12 hour shifts 6am-6pm.

Position Summary:

The administrative role supports the operational activity of the department. Provides clerical/receptionist support duties for department and leadership.

Key Responsibilities:

• Demonstrates computer proficiency. Knowledge of common software programs (Word, Excel, and PowerPoint). Demonstrates proficiency in computer applications related to Rochester Regional Health (Kronos, WorkDay, Qlik, etc.). Assists/mentors staff with software education.

• Demonstrates proficiency in automated payroll system. Able to accurately manage Kronos entries, edits, report generation. Assist staffing coordinator with routine payroll functions.

• Demonstrates knowledge and understanding of Rochester Regional Health payroll policies and practices..

• Provide support for the departmental leadership/management to include but not limited to: timely and accurate completion of data report generation, management of department correspondence, management of meeting schedules and calendars, departmental file maintenance. Attends meetings and take minutes as required.

• Responsible for distribution of operational reports to manager(s). Demonstrates ability to generate reports/graphs using appropriate formats. Generates reports as requested including budget reports, FTE reports, and Dashboard Reports.

• In conjunction with departmental leadership and HR, facilitates the scheduling of interviews and assists with the new hire process. Maintains and updates new hire staff welcome packets.

• In conjunction with departmental leadership and HR, facilitates monitoring of time and attendance, send coaching emails to frontline team under direction of departmental leadership

• Maintains and updates any additions or changes to unit or department polices, procedures, job descriptions, orientation manuals, etc.

• Perform other administrative duties as assigned within scope

Nursing Admin Only:In conjunction with the Staffing Office coordinator and Managers, assists with management of PTO/vacation/holiday calendar for staff. Assists with scheduling/staffing for Centralized Staffing Office.Corporate and Nursing Admin only:Responsible for being the safety champion as required.Care Management Only:

• Supports manager in coordinating all activities related to Utilization Review throughout the hospital. Coordinates all concurrent and retrospective third party payer review and appeal processes. Maintains database of all third party payer review activities and generates reports.

• Staff support to Medical Staff Committee (UM) Keeps track of attendance, membership list, and copies of minutes and agendas.

• Supports manager in coordinating compliance initiatives within department, Clinical Documentation Management Program and Assignment of Level of Care Program. Coordinates all communication and maintains all correspondence with external review agencies assuring compliance with all Federal and State Regulatory requirements.

• Coordinates Orientation, Mandatory Education and Time Studies for Care Management Department. Coordinates and facilitates communication with support departments to achieve common goals. (IT, HIM, QI. Compliance, Patient Financial Services, etc).

Health Reach Only:

• Supports leadership in coordinating patient transportation including Medicab, Program Car, and RTS activities. Provides coordination and administrative support to the Consumer Advisory Board and Continuous Quality Improvement Committee. Completes and monitors HMIS data entry. Provides support to providers and leadership in HRSA key requirement Hospital and Referral tracking processes.

• Completes all medical secretary and medical billing functions.

Infection Prevention Only:

• Conducts frequent and accurate audits: Hand hygiene, Isolation compliance, device audits, and healthcare environment.

• With training, assists the department in providing basic education to hospital staff on Infection prevention practices.

• May be responsible for medical record review to include opening medical charts / records, data abstraction/input, and chart audits.

M - Medium Work - Requires frequent walking, standing or squatting. (Physical Requirements)

Desired Attributes:

• Associates Degree and knowledge of medical terminology preferred.

• 3-5 years clerical experience in healthcare setting preferred.

• Experience with making schedules and doing payroll preferred.

• Demonstrated computer proficiency. Experience in working with Microsoft Office applications and comfort level in working with Excel, PowerPoint and Word.

• Experience on following systems: Kronos, ANSOS (Nursing only),u.Net, GroupWise, Internet and Intranet.

• Demonstrated effective communication skills, ability to work independently as well as function in a team.

• Capable of adapting to changing and fast paced environment.

• Demonstrated excellent organizational skills.

Minimum Qualifications:N/ARequired Licensure / Certification Skills:N/ARochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$19.00 - $25.00

CITY:

Rochester

POSTAL CODE:

14621

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.