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Deployment Specialist (Contract)

Lance

San Francisco, USContract$6,400/moSeen 2 days agoStill listed 2 days ago

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At a glance

Compensation
$6,400/mo
Location
San Francisco, US
Schedule
Contract
Work Authorization
Not specified

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Job overview

Lance is hiring Deployment Specialists to lead hands-on deployments at hotels across the United States. The role combines customer success and business operations, including hotel setup, team training, and ongoing success. Specialists travel with a partner, work with hotel leadership and staff, and share field feedback with Lance to improve its playbook. Recent hospitality graduates are welcome.

Skills & qualifications

RequiredNice to have

Skills

Relationship BuildingImplementation PlanningGroup TrainingTechnologyLearning SoftwareFrequent TravelMultilingualismCustomer SuccessHospitalityOperationsOrganizationReliabilityAdaptabilityComposure

Qualifications

Hospitality, Customer Success or Operations ExperienceUS Work Authorization

Full job description

On-site at hotels across the US (NYC, Florida, DC, LA and beyond) · Contract · All travel included ABOUT LANCE Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast. THE ROLE Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance. WHAT YOU'LL DO

  • Build real relationships with each hotel's leadership and staff

  • Plan the implementation strategy for every property you take on

  • Train the whole hotel team on Lance, sometimes 100+ employees per hotel

  • Own setup and go-live, then make sure the hotel succeeds on Lance long term

  • Bring feedback from the field back to the team and help sharpen our playbook WHAT WE'RE LOOKING FOR

  • Hospitality, customer success or operations experience (recent hospitality grads welcome)

  • Confident leading a room and training large groups

  • Organized, reliable and calm when plans change on-site

  • Comfortable with technology and quick to learn new software

  • Excited to travel often; US work authorization

  • Bonus points: multilingual, or experience in customer success or hospitality COMPENSATION Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels. Apply here: https://jobs.ashbyhq.com/Lance/78b3572b-7e3a-4bce-b933-85da8458e916

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