Senior IT Manager

ABOUT RETELL AI Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction. We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world. Let's build the future together. Recent recognition:

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026

• Top 50 AI Apps, a16z (2025)

• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026

• Best Agentic AI Software, G2 Best Software Awards 2026

• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025

• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC

• Top-Ranked Startup, Lean AI Leaderboard

• Backed by Y Combinator

ABOUT THE ROLE Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell! We're looking for a Senior IT Manager to help build and scale our internal IT operations. You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation. This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly. This is our first IT internal hire with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.

KEY RESPONSIBILITIES IT Support

• Own employee onboarding and offboarding.

• Configure laptops and workstations.

• Troubleshoot hardware and software issues.

• Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.

• Support office networking, conference rooms, printers, and internal technology.

Security & Compliance

• Maintain endpoint compliance.

• Manage device inventory.

• Support SOC2 compliance initiatives.

• Conduct access reviews and security audits.

• Help improve internal security practices.

Internal Operations

• Manage hardware inventory.

• Improve IT documentation.

• Support office operations and employee productivity.

• Partner with People Operations on onboarding and offboarding.

Automation

• Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.

• Continuously improve internal tooling and eliminate manual processes.

WHAT WE'RE LOOKING FOR Must Have

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.

• 2+ years of IT support or systems administration experience.

• Experience administering macOS devices.

• Experience with Google Workspace, MDM platforms, and identity management.

• Strong troubleshooting and communication skills.

Nice to Have

• Startup experience.

• Experience with Rippling.

• Python or Bash scripting.

• Automation experience.

• SOC2 compliance.

• Jamf, Kandji, or Intune administration.

YOU MIGHT THRIVE IF

• You enjoy helping people solve technical problems.

• You automate repetitive work whenever possible.

• You like building systems instead of constantly fixing the same issues.

• You move quickly and enjoy startup environments.

• You enjoy improving processes and making teams more productive.

• You take ownership and don't wait to be asked.

JOB DETAILS Cash: $200,000 - $250,000 Equity: 4-year vest / 1-year cliff Location: Redwood City, California (Relocation support provided) US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance

• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks

• $200/month wellness reimbursement (gym, fitness classes, etc.)

• $300/month commuter reimbursement (gas, Caltrain, etc.)

• $75/month phone bill reimbursement

• $50/month internet reimbursement

COMPENSATION PHILOSOPHY

• Best offer upfront: Choose from three cash-equity balance options; no negotiation needed

• Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders

• High ownership: small teams, >$1M revenue per employee, and significant equity

• Performance-based: Offers tied to interview performance, not tenure or past salary

INTERVIEW PROCESS

• Recruiter screen (15 min)

• IT Troubleshooting Exercise (30 min)

• Hiring Manager interview (45 min)

• Onsite (2 hours)

• IT questionnaire exercise

• Troubleshooting simulation

• Cross-functional conversation with Finance