Workday User Experience Analyst III

JOB REQUIREMENTS: Summary The Finance User Support and Knowledge Base Analyst III is a strategic leader responsible for driving enterprise-wide optimization of the Workday platform. This role leads cross-functional initiatives to enhance user experience, system performance, and business outcomes. As a senior subject matter expert in Finance-related Workday functions, the Analyst III provides thought leadershipand partners with stakeholders to align Workday capabilities with organizational goals. A key responsibility of this position is to maintain the Workday Knowledge Base, which includes writing new and updating existing knowledge articles (job aids), training materials, and content for our User Support AI tool. Strong proficiency in writing to create and edit User Support contentis a must. Another key responsibility is to provide User Support in areas of Workday Finance within our case management system.Primary Responsibilities Participate in enterprise-level initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules. Serve as the primary escalation point for complex and high-impact system issues related to Workday Finance functions, guiding resolution and root cause analysis. Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements. Develop and maintain advanced self-help resources and knowledge base content in partnership with the Knowledge Manager. Drive data-informed decision-making by analyzing system usage trends, user feedback, and operational metrics. Design and lead training programs, change management strategies, and communication plans to support system rollouts and upgrades. Represent the Workday Solution Center in enterprise governance forums and strategic planning sessions. Participate in testing and documentation efforts for major configuration changes and system releases as needed. Champion continuous improvement by identifying opportunities for automation, simplification, and innovation. This position is 100% remote. All remote work must be performed within one of the MCW registered payroll states, which currently includes: WI, AL, AZ, DE, FL, GA, IL, IN, MD, MI, MN, MO, NC, TN, TX, and UT. Knowledge - Skills - Abilities Expert-level knowledge of Workday Finance modules, including configuration and integration points. Proven ability to lead cross-functional teams and influence stakeholders at all levels. Strong strategic thinking, analytical, and communication skills, especially in written content. Experience with advanced reporting, dashboards, and... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/76CA1CA63D15447C Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.