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Financial Care Agent - Watkinsville, Outpatient

Piedmont Healthcare

Watkinsville, GAFull-timePosted 1 day agoStill listed today

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At a glance

Compensation
No compensation found
Location
Watkinsville, GA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Financial Care Agent provides front-line patient financial support for Piedmont, handling inquiries from hospital and physician-practice patients and guarantors in person, by phone, or digitally. The role follows up on balances, provides service cost estimates, verifies coverage, secures authorizations, schedules appointments, and explains insurance benefits and available financial resources.

Skills & qualifications

RequiredNice to have

Skills

Patient Financial CounselingHealthcare Revenue Cycle

Qualifications

High School Diploma or GEDBachelor's Degree2 Years Healthcare Revenue Cycle Experience5 Years Healthcare Revenue Cycle ExperienceHealthcare Financial Management Association CertificationCertified Revenue Cycle Representative

Full job description

Overview Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors. Responsibilities Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors. Qualifications

Education

  • H.S. Diploma or General Education Degree (GED) Required

  • Bachelor’s Degree Preferred

Work Experience

  • 2 years of healthcare revenue cycle experience Required

  • 5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired Preferred

Licenses and Certifications

  • None Required

  • Certification with Healthcare Financial Management Association Preferred

  • Certified Revenue Cycle Representative Preferred

Business Unit : Company Name Piedmont Healthcare Corporate

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