NOC Specialist/IT Support

Description

About the Role

We are seeking a dependable and customer-focused NOC / IT Support Analyst to join a growing IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and working in a fast-paced environment.

The selected candidate will provide hardware, software, and network support to customer service representatives and corporate employees, ensuring a seamless technology experience across the organization.

Training & Schedule Requirements

• Initial training will take place onsite in Marietta, GA for approximately 2-3 weeks

• Training schedule: Monday-Friday, 9:00 AM - 5:00 PM

• Following training, candidates will transition to a 4 day x10 hour schedule

• Shifts may be assigned on any day of the week, including Saturdays and Sundays

• Candidates must have open availability and be flexible with shift assignments based on operational needs

Key Responsibilities

• Troubleshoot and resolve IT issues received through the help desk, chat, phone, voicemail, and email channels

• Provide onsite and remote support for hardware, software, and network-related issues

• Perform account password resets and account unlocks

• Manage and troubleshoot VPN access issues

• Support and troubleshoot call center technologies

• Assist with new employee onboarding and workstation setup

• Deploy, configure, and maintain IT equipment

• Maintain and update asset tracking systems

• Image, configure, and re-image laptops and desktops

• Manage user and computer group assignments within Active Directory

• Assist with creating, modifying, and disabling user accounts

*Please note: After training, the schedule will be four 10-hour shifts per week with shifts based on business needs, including evenings, weekends, and holidays. Do not apply to this posting if you're not open to this schedule - no exceptions will be made.

Requirements

Required Qualifications

• Proficiency with Windows 10/11 and the Microsoft Office Suite

• Experience imaging, deploying, and configuring laptops and desktops

• Working knowledge of networking concepts, Wi-Fi, and VPN connectivity

• Ability to provide both onsite and remote technical support

• Strong troubleshooting and problem-solving capabilities

• Excellent communication and customer service skills

• Ability to effectively support non-technical users

• Reliable attendance and strong work ethic

• Willingness to work evenings, weekends, and varying shifts as needed

Preferred Qualifications

• High school diploma or equivalent

• 2+ years of experience in an IT support, help desk, desktop support, service desk, or NOC environment

• Experience working in a high-volume support or call center environment is a plus

What We're Looking For

The ideal candidate is a team player who enjoys helping others, thrives in a hands-on support environment, and is comfortable working flexible schedules. If you have a strong technical foundation, excellent customer service skills, and are looking for an opportunity that can lead to a long-term career, we'd love to hear from you.

*Please note: After training, the schedule will be four 10-hour shifts per week with shifts based on business needs, including evenings, weekends, and holidays. Do not apply to this posting if you're not open to this schedule - no exceptions will be made.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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