Health Care Specialist - Poison Center

Department: Poison Center FTE: 0.6 (48 hours per pay period) Workdays: Monday - Friday and every other weekend Shift(s): Day/Evening rotation Shift Length: 8 hours Location: In-Person Other: Benefits eligible

SUMMARY Under supervision by a pharmacist or specialist in poison information, provides emergency information and treatment recommendations by phone for poison exposures involving substances of a nontoxic or minimal toxic nature; and promote public poison prevention education.

RESPONSIBILITIES

• Promotes positive customer relations in dealing with patients, visitors, and other employees
• Responds to telephone calls from the public regarding nontoxic or minor poison exposures: determine the type and severity of each exposure; and recommends initial first aid and treatment advice per poison center guidelines
• Responds to telephone calls requesting tablet identification, basic poison information and poison prevention questions
• Performs follow-up calls
• Accurately records medical case information utilizing computerized data collection software
• Participates in case review and quality assurance activities
• Provides public poison prevention education
• Participates in training of new poison information providers
• Completes special projects as assigned
• Promotes effective working relations and works effectively as part of a department team to facilitate the department’s ability to meet its goals and objectives
• Responsible for all intradepartmental communication by staff meeting or in-service attendance and information sent by email. Maintains a working knowledge of the poison center policy and procedure manual
• Acts consistently with all HRPC policies, procedures and clinical guidelines and refers all calls outside the scope of their position

QUALIFICATIONS Minimum Qualifications:

• 2 years of college education (health and/ or science related studies preferred)
• Graduation from an accredited Pharmacy Technician Program, or Licensed Practical Nurse Program, Emergency Medical Technician-Paramedic Program

-OR-

• An approved equivalent combination of education and experience

-AND-

• LICENSES/ CERTIFICATIONS - TBD Knowledge/ Skills/ Abilities:

• Computer skills are required

• Strong verbal and writing skills

Title: Health Care Specialist - Poison Center

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 261611