End User Computing Tech

Cognizant is seeking an End User Computing Tech to deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices.

RESPONSIBILITIES

• Provide IT support across a wide range of client activities.

• Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.

• Manage the ticket queue by reviewing open tickets and following approved workflows.

• Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.

• Manage inventory of laptops.

• Deliver ‘White Glove’ service to users, even in high-pressure situations.

• Work effectively in a project-based environment that requires flexibility and strong teamwork.

• Perform other duties as assigned by the End-User Computing (EUC) Manager.

SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:

• Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments.

• Proficient in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); Linux knowledge is also required.

• Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory.

• Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives).

• Experience providing IT support to manufacturing sites (factories) is desirable.

• Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines.

• The primary work location will be the client’s office in the designated area.

The salary range for this role is between $64,000 and $74,000 depending on skills and qualifications of the candidates. Applications will be accepted till 11/05/2026.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.