Manager II, Customer Growth

I. Job Summary

Manages the activities of Inside Sales teams supporting a designated geographic WM Tier within respective sales channel. Develops and implements sales strategies and programs to meet current and future customer needs and provides guidance and direction to sales managers and Inside Sales Representatives.

II. Essential Duties and Responsibilities

• Develops, maintains, and reinforces the corporate sales strategy and operating model for the assigned sales channel across a designated geographic WM Tier.

• Establishes and maintains a high level of customer satisfaction on all sales transactions.

• Communicates and works with Market Area Sales Managers and WM Tier specific ASDs to help resolve unique customer issues.

• Ensure sales managers and Inside Sales Representatives meet or exceed established sales goals and performance objectives.

• Forecasts staffing needs, recruits qualified candidates, and partners with sales managers throughout the interview and selection process. Develops and implements retention strategies that improve employee engagement, reduce attrition, and support long-term workforce stability.

• Develops and executes ongoing training that provides both formal training and informal coaching sessions. Encourages feedback and is available to answer questions, provide direction and/or help when needed. Updates reference material as appropriate.

• Participates in training and coaching the Inside Sales staff.

• Assists in the communication and maintenance of the Corporate pricing and service strategies.

• Ensure teams consistently follow established processes and standards for maintaining accurate customer records, including prospect data, contracts, orders, and service documentation.

• Other duties as assigned.

III. Qualifications

A. Required Qualifications

• Bachelor's degree in sales and marketing or related field or in lieu of degree, High School Diploma or GED (accredited) and three years of business-to-business sales management experience.

• Three years of business-to-business sales management experience and two years of inside sales management experience (in addition to education requirement)

B. Preferred Qualifications

• Prior WM experience with current WM offerings across multiple Areas

C. Knowledge, Skills and Abilities

• Build Relationships

• Communicate With Impact

• Demonstrate Adaptability

• Demonstrate Integrity and Courage

• Demonstrate Professionalism

• Demonstrate Leadership/Coaching

• Initiate Action

• Produce Results

• Think Strategically

• Focus On Customers

• Gain Commitment

• Influence and Negotiate

• Leverage Diversity

• Manage Work/Time

• Plan and Organize

• Use Ethical Practices

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran