Case Aide Generalist

Job Description

• Provide administrative support services for child welfare case management teams
• Process records requests, referrals, case audits, visit documentation, and data entry tasks
• Monitor, prioritize, and respond to incoming agency requests through a ticketing system
• Enter, review, upload, and maintain documentation in state systems while ensuring compliance and accuracy
• Assist with form completion and collection of required signatures
• Deliver documents electronically to appropriate parties and systems
• Prepare reports, letters, emails, and other administrative communications
• Maintain ongoing communication with case workers regarding ticket status and support needs
• Track and document work completed on assigned tickets and ensure timely resolution
• Maintain internal documentation and process records for team accessibility and accuracy
• Ensure strict confidentiality of client and case information
• Perform additional administrative and support duties as assigned

Skills and Requirements

•Associate's or Bachelor's degree in Business Administration, Social Work, Human Services, or related field

• 1-2 years of administrative or clerical experience in a professional office environment
• Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously
• Experience processing documentation, data entry, and maintaining accurate records
• Proficiency with Microsoft Office Suite and Microsoft Teams
• Strong written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Self-motivated with the ability to work independently in a fast-paced environment
• Experience managing and prioritizing high-volume requests or tickets
• Reliable phone access for business communication
• Experience working in child welfare, social services, government agencies, or human services environments
• Experience with case management systems, state databases, or electronic records systems
• Prior case documentation experience
• Experience maintaining confidential client records
• Customer service or support experience involving ticketing systems
• Experience researching community resources and supporting case workers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].