Senior Endpoint Engineer

Engineering and Endpoint Platform LeadershipDesigns and implements modern endpoint management architecture for 2,000+ devices across inpatient, ambulatory, and administrative settings.Leads engineering work for Windows 11, Microsoft Intune/Endpoint Manager, Group Policy, and imaging tools (e.g., SCCM, MDT, Autopilot).Drives enterprise workstation standardization across fixed workstations, WOWs, tablets, and provider-assigned devices.Partners with networking and infrastructure teams to enforce secure and segmented device access across VLANs and wireless.Leads Zero Trust endpoint posture enforcement in collaboration with Security (e.g., Defender for Endpoint, conditional access policies).Epic and Clinical Workflow IntegrationPartners closely with Epic Technical Coordinators and Application Analysts to optimize Epic Hyperspace deployment and clinical endpoint performance.Engineers Imprivata tap-and-go authentication workflows for clinical endpoints across nursing stations, exam rooms, and shared workspaces.Supports hardware/software integration for Epic-approved devices (e.g., label printers, scanners, wristband printers).Ensures endpoint configurations meet clinical workflow requirements and compliance standards.Troubleshoots clinical device issues in collaboration with informatics and support teams.Automation, Monitoring and Lifecycle ManagementDevelops and maintains automation scripts using PowerShell, Python, or other tools for software deployment, patching, and device onboarding.Implements robust monitoring solutions (e.g., Endpoint Insights, Nexthink, Tanium) to track endpoint health and compliance.Leads endpoint patch management lifecycle (OS, drivers, BIOS, and application updates) across enterprise devices.Collaborates with Asset Management to optimize inventory and procurement workflows from deployment through retirement.Maintains version control and reporting for endpoint performance metrics.Security and Compliance EnforcementImplements antivirus, encryption, and MDM policies across all endpoint types.Monitors and remediates vulnerabilities in coordination with cybersecurity teams.Maintains audit-ready documentation for HIPAA, HITRUST, and internal compliance reviews.Supports conditional access and identity-based security controls.Participates in risk assessments and incident response planning.Project Delivery and CollaborationServes as technical lead for endpoint-related projects including new clinic onboarding, hospital readiness, and remote access optimization.Coordinates with clinical and business stakeholders to assess endpoint needs and deliver scalable solutions.Develops engineering documentation, design diagrams, SOPs, and training materials for Service Desk and support teams.Mentors junior staff and supports Tier 3 escalations as needed.Participates in strategic planning and cross-functional initiatives.Operational Support and TroubleshootingProvides Tier 3 support for endpoint issues across clinical and administrative environments.Analyzes root causes and implements long-term fixes.Collaborates with service desk and desktop support teams to ensure timely resolution.Escalates unresolved issues to vendors and tracks resolution progress.Maintains uptime and performance metrics for endpoint infrastructure.