Director, Product - US Retirement

Manulife John Hancock Retirement is redefining our US Retirement business to help customers save for retirement. Working within a SAFe agile delivery model, the team focuses on delivering solutions that create engaging and streamlined experiences for retirement plan customers and intermediaries.

Position Summary

The Product Director is responsible for leading the planning, prioritization, governance, and execution of the organization's Risk, Regulatory, and Compliance Book of Work (BoW). This role serves as the central coordination point between Compliance, Legal, Risk, Technology, Operations, and Product teams to ensure regulatory requirements are understood, translated into actionable business capabilities, and successfully delivered.

This role proactively monitors regulatory developments, assesses business impacts, facilitates enterprise readiness, and drives cross-functional execution to ensure compliance obligations are met while minimizing customer, operational, and business disruption. The Director acts as a trusted partner to Compliance and business leadership, balancing regulatory requirements with strategic business objectives.

Position Responsibilities:

Regulatory Leadership & Partnership

• Serve as the primary business lead and strategic partner for Regulatory, Compliance, and Risk initiatives.
• Build strong working relationships with Compliance, Legal, Risk, Audit, and business stakeholders.
• Translate regulatory requirements into business, product, process, data, and technology impacts.
• Coordinate business responses to new and changing regulatory requirements.
• Lead regulatory impact assessments and facilitate decision-making with senior stakeholders.
• Ensure regulatory commitments, findings, and remediation activities are tracked and delivered.

Risk, Regulatory & Compliance Book of Work Leadership

• Own the end-to-end Risk, Regulatory & Compliance BoW roadmap
• Partner with technology and business leaders to prioritize work based on risk, regulatory obligations, business value, and implementation complexity.
• Develop annual and multi-year regulatory roadmaps aligned to enterprise strategy.
• Monitor dependencies, risks, and execution progress across initiatives.
• Facilitate governance forums and provide transparent reporting to leadership.
• Ensure initiatives are adequately funded, staffed, and sequenced for successful delivery.

Strategic Planning & Transformation

• Analyze industry and regulatory trends to identify emerging impacts and opportunities.
• Recommend strategic responses to evolving regulatory requirements.
• Drive cross-functional planning across Product, Operations, Technology, and Shared Services teams.
• Identify opportunities to improve processes, controls, governance, and operating models.
• Promote scalable, sustainable compliance capabilities rather than one-time solutions.
• Develop reporting and metrics to measure regulatory program health and compliance readiness.

Stakeholder Management

• Influence and align senior leaders across multiple organizations.
• Facilitate discussions where competing priorities or resource constraints exist.
• Prepare executive-level presentations, recommendations, and business cases.
• Communicate complex regulatory topics in clear business language.
• Build organizational awareness and readiness for regulatory change.

Required Qualifications:

• 5+ years of experience in US retirement and familiarity with U.S. regulatory environments.

• Experience leading complex cross-functional initiatives.

• Experience working within Agile, SAFe, or product operating models.

• Strong understanding of regulatory, compliance, risk, governance, or audit functions.

• Demonstrated ability to influence without direct authority.

• Exceptional stakeholder management and executive communication skills.

• Experience developing roadmaps, strategic plans, and governance frameworks.

• Strong analytical and problem-solving capabilities.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location Boston, Massachusetts Working Arrangement

Hybrid Salary range is expected to be between $128,550.00 USD - $222,820.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)