Branch District Manager

Branch District Manager We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and banking on the bright side. We are a new kind of credit union, one that combines service and value with the convenience that todays technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what's best for our members, not profits - Come see for yourself! What you will be doing: Oversee, monitor, and direct branch sales, service, operational, and coaching activities to ensure achievement of organizational goals, operational standards, and member experience expectations. Directly supervise, coach, mentor, and support branch management teams to achieve membership growth, loan growth, deposit growth, referral generation, operational effectiveness, and member satisfaction goals. Evaluate branch management performance and address opportunities through coaching, accountability discussions, leadership development, performance evaluations, and succession planning initiatives. Support staffing strategies, scheduling oversight, employee engagement initiatives, and leadership development efforts throughout assigned branches. Serve as a key leader and advocate for Conversational Sales Training (CST) initiatives throughout the branch network. Reinforce consultative sales behaviors, relationship-building techniques, and member engagement strategies through ongoing coaching and leadership support. Drive accountability for consistent execution of the Member Needs Review (MNR) process within branch teams to support deeper member relationships and personalized financial conversations. Conduct coaching observations, branch visits, and developmental discussions focused on conversational sales effectiveness, member engagement, pipeline management, and leadership development. Lead and reinforce organizational sales culture initiatives designed to improve membership growth, relationship expansion, loan production, referrals, and member engagement. Coach and develop branch leadership teams on effective sales management, performance accountability, member relationship development, and consultative sales leadership strategies. What we need from you: Bachelors degree with an emphasis in business, with a minimum of 5 years of work experience in a financial institution with sales focus; or minimum 7 years branch network management experience with sales and service focus. Leadership skills: Ability to keep employees motivated, resolve conflicts and make hard decisions. Effective time management: Ability to work within multiple branches and across a large region, coordinate visiting branches on a regular basis, create schedules and manage time of direct reports to ensure achievement of service standards. Demonstrated ability to lead organizational sales initiatives, coaching strategies, and relationship-focused sales cultures. Strong knowledge of Conversational Sales Training (CST), consultative sales techniques, coaching methodologies, and relationship management practices preferred. Strong operational, analytical, organizational, and problem-solving abilities. Effective verbal and written communication skills with the ability to communicate effectively with employees, executives, members, and community partners. Working knowledge of regulations, operational procedures, compliance standards, and financial institution practices. Advanced proficiency with Microsoft Office applications, CRM systems, reporting tools, and organizational technology platforms. Ability to manage multiple priorities and branch locations while maintaining operational consistency and employee engagement. Ability and willingness to travel locally and work flexible schedules as needed to support organizational initiatives and business needs. Pay Range: $105,257 - $131,572 per year