Reservationist
San Jose, CAFull-time$23.61–25.59/hrSeen todaySeen in employer's feed today
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Job overview
Transdev is hiring a Reservationist in San Jose to handle customer calls and schedule transportation. The role includes entering and updating customer and ride information, communicating service delays, resolving complaints, and preparing route maps for drivers. The posting requires a high school diploma or GED, two years of reservationist or customer service experience, computer literacy, and strong communication and listening skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Reservationist
Transdev in San Jose, CA is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
- Starting pay $23.61/hour with progression to $25.59 at 5 years
(Union Collective Bargaining Agreement Payscale)
Benefits include:
Vacation:
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1 week ( 40 hours) paid vacation after 1 full year of service
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2 weeks (80 hours) paid vacation after 2 full years of service
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3 weeks (120 hours) paid vacation after 5 full years of service
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4 weeks (160 hours) paid vacation after 20 full years of service
Paid Sick Leave:
- 5 days accrued per year of employment
Medical, dental, and vision benefits available following 60 days of employment, pension and 10 paid company holidays.
All Benefits are subject to Union Collective Bargaining Agreement
Key Responsibilities:
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Answercustomercallsandinputrideinformationusingacomputerizedschedulingsystem.
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Enternewcustomerinformationandchangesintothesystem.
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Dataentryintospreadsheetsanddatabases.
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Communicatelatevehicleserviceandverifying“NoShows”withcustomers.
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Resolveservice-relatedcomplaints.
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Createdailyroutemapsofthereservationsforthedrivers.
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Otherdutiesasrequired.
Qualifications:
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HighschooldiplomaorGEDrequired.
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2yearsreservationistorcustomerserviceexperience.
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Computerliterate
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Excellentcommunicationandlisteningskills.
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Mustbeabletoworkshiftsorflexibleworkschedulesasneeded.
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SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
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BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
-
Successfullypassapre-employmentdrugscreen.
About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Dispatchers
Job Type: Full Time
Req ID: 9278
Pay Group: QQP
Cost Center: 352
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
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