Crisis Triage Worker - Deflection Metrosafe Grant - 2nd or 3rd shifts including
Louisville, KYFull-time$7.25/hrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Crisis Triage Worker receives and triages calls to the Behavioral Health Hub and provides telephone crisis and suicide intervention. The role assesses callers’ situations, helps de-escalate crises, develops crisis plans, determines appropriate levels of care, and coordinates referrals and follow-up with community resources. The worker documents interventions, communicates with relevant parties while protecting callers’ dignity and privacy, and may respond to emergency coverage needs.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
Associates Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Job Description:
ESSENTIAL JOB FUNCTIONS
Receives andtriagescalls sent to Behavioral Health Hub fromMetroSafecall takers.
Provides crisis and suicide intervention over the telephone to callers needing emergency/crisisassistance,identifiesand suggestsappropriate organizationsand service providers to meet callers' needs using provided database, connects caller with mobile crisis response whenappropriate, and monitors status of callers' situations through case follow-up.
Documents andmaintainsaccurate, thorough records of all telephone interventions transacted during the work shift.
Assessesthe situation,engage, anddevelop rapport, and de-escalate.
De-escalatespersonin crisis anddeterminewhat you can do to help them today.
Develops a crisis planutilizingthe strengths of the individual and available community resources to resolve the immediate crisis.
Facilitates follow-up interventions with the individual.
Determines appropriatelevelof care during the crisis and arrange referrals.
Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinateappropriate crisisresolution andreferral.
Communicates pertinent information ona timelybasis to persons in crisis,MetroSafecall takers and dispatch, LMPD, SCS, and any otherappropriate partieswhile also preserving the dignity and privacy of the person in crisis as much as possible.
Performs other duties as assigned, including responding to emergency coverage needs.
Facilitates a culture of openness and collaboration to ensure all team members are providingaccurate, quality, crisisassistance, includingaccuratedocumentation.
Attends andparticipatesin staff and team meetings.
Utilizes person centered and trauma informed approach to each interaction.
EDUCATION
Associates degree required
Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)
EXPERIENCE
Minimum of sixmonths'experience in social services.
REQUIREMENTS
COMPANY OR PERSONAL VEHICLE USAGE:No
PHYSICAL DEMANDS
Position has no unusual physical demands.
May involve modestly unpleasant situations such as offensive language from callers.
Time Type:
Full time
Seven Counties Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to r ace, color, national origin, gender, disability, s exual orientation, marital status, or protected veteran status.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
JR-012365
How this job compares
Set against the 1,784 open Behavioral Health jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This posting$7.25/hr
- US median$24–32/hr650 hourly ranges
This rate, $7.25/hr, is 74% below the US median midpoint ($28/hr) — in the lowest quarter of Behavioral Health hourly ranges across the US.
- Openings
- Olive Jobs lists 22 open Behavioral Health jobs in Kentucky and 1,784 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Baptist Health4 open
- Addiction Recovery Care3 open
- Aya Healthcare, Inc.3 open
- Experience
- Behavioral Health postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 3 years (901 postings).
- Education
- This posting asks for an associate degree; 748 of the 1,784 open Behavioral Health jobs (42%) ask for an associate degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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