Associate Manager Field Services

JOB REQUIREMENTS: Associate Manager-Field Services Job Locations US-WI-Medford ID 2026-29858 Company TDS Telecom Pay Range $75,300.00 - $122,300.00 Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Associate Manager-Field Services is responsible for providing functional leadership and direction to non-exempt Field Service roles, and external contractors (where applicable) in the assigned areas directly supporting capital projects, inside and outside plant maintenance, installation and repair of customer products and services. Strong focus on the team's ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. You will be responsible for achieving all key operating metrics to include customer facing metrics, capital targets, over time management, Quality Assurance program, Inventory Management, Technician development and operating budget adherence. This position requires 24/7 availability, and in some markets leads a team scheduled to work 7 days per week. You will be responsible for management of front-line escalations from teams across TDS (Sales, Customer Repair, Network Engineering, NOC, Service Activation, WFM and other internal teams). This includes managing customer and community escalations in a professional manner. Responsibilities also include local vendor selection and management of drop contractors, network maintenance vendors and facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.). This is an in-person role, requiring onsite presence at our warehouse location in Bend, Oregon at: 202 Ogden St. Medford, WI Responsibilities Direct activities and personnel necessary for the proper installation and repair of TDS products and Services to ensure customer expectations are met. Provide leadership to direct team and all other teams involved in Network growth, maintenance and customer service activities that creates and maintains a challenging and rewarding environment. Assist Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient... For full info follow application link. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DE186A81E02C4391